Customer Service Administrative Assistant
Resume:
VALERIE MARTINELLI
• • ************@******.*****.*** • 203-***-****
*** ******** ****** *********, ** 06708
QUALIFICATIONS SUMMARY
Administrative assistant experienced working in fast paced settings demanding strong
interpersonal, clerical, and professional abilities. Trustworthy, judicious, and ethical, committed to
exceptional customer service. Detail-oriented and ingenious in completing all job functions; able to
multi-talk proficiently. Capabilities include:
Scheduling appointments.
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Answer multi-line phone system to screen, forward and take any necessary messages.
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Compile charts for new patients, including obtaining any previous records or testing.
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Handle concerns and/ or complaints from patients, family members, etc.
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PROFESSIONAL EXPERIENCE
Our Lady of Mount Carmel School – Waterbury, CT 06708
September 2010- Present
Substitute Teacher
Responsible for Classroom and Behavioral Management
• On-call as needed, Pre-K through 8th grades
• Taught and planned lessons and homework according to the decided schedule as left
by the class teacher
• Organized more activities left other than by class teacher
• Followed school policies, procedures, and daily routines
Connecticut Neurodevelopmental Services; Alok Bhargava, MD – Waterbury, CT 06708
June 2003- January 2010
Medical Secretary
Responsible for over 30 patients daily
Responsible for registering patients upon arrival and checking patients out.
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Document and maintain patient records. Prepare and transmit records upon request.
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Assess patient complaints and symptoms, giving appropriate instructions.
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Make appointments. Authorize prescription refill information via internet or phone.
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Take new patient information. Schedule any necessary neurological testing.
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Answer multi-line phone system. Support in faxing any necessary information.
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Enter patient co-payments.
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Monitor / Sort/ Distribute incoming faxes.
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University of Connecticut History Department- Storrs, CT 06269
September 2001- May 2002
Department Office Assistant
Responsible to assist students
Completed necessary tasks for various Professors and Administrators.
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Answered questions from students concerning classes and/ or majors.
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Troubleshoot and directed phone calls from multi-line phone system.
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Sorted and distributed mail. Tracked incoming and outgoing faxes.
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Supported in compiling notices, invitations, and other large bundles of mail for various
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events.
Education
University of Connecticut -Storrs, CT 06269
Bachelor of Arts, Political Science
Concentration in Law and Criminal Justice
Computer Skills
SPSS 10.0, Adobe Reader 9, Windows 7, Microsoft Office 2007- Including Word, Excel, PowerPoint,
and Publisher; Glenwood Systems, Glenwood Electronic Medical Records- Including Electronic
Prescriptions via Sure Scripts
References
Available Upon Request
Contact this candidate