Data Entry High School

Faicaly Quinones

** ****** *****, ** *** *p

East Providence, RI 02914

401-***-****

************@*****.***

SKILLS SUMMARY

. Intermediate Knowledge of Microsoft PowerPoint, Word, and Excel

. Excellent Typist (60 wpm)

. Basic Computer Troubleshooting

. Filing & Data Entry

. Office Equipment Operation

. Telephone Reception

. Problem Solving Capability

. Proficient in Spanish

. Handling a Cash Register

. Team Player

. Excellent Written/Verbal Communication

EMPLOYMENT HISTORY

Call Center Consultant

November 2009 to Present-Manpower, Providence, RI

. Responding to customer requests, requirements and needs with a service

attitude, maintaining productivity based on established metrics,

providing information to customers within required time frames,

following up on unresolved issues, ensuring highest level of customer

service on every call, educating customers on the products as well as

selling products and services.

Front Desk Agent

February 2008 to November 2009- Hampton Inn, Franklin, MA

. Answering phone calls, making reservations, checking guests in and

out, obtaining information and signatures, issuing door cards,

fulfilling guests' requests, providing information regarding hotel and

other services, taking credit and cash payments, printing reports,

balancing accounts, and negotiating rates.

Call Center Consultant

January 2007 to December 2007- Adecco, North Smithfield, RI

. Answering and transferring calls to other departments in a fast paced

environment, educating clients about products, working with other team

members and other departments, data entry, helping customers with

questions on their bill, assisting customers with troubleshooting

issues, following up with customers concerns, researching problems by

working closely with management.

Cashier/Floor

September 2006 to December 2007-Marshalls, Franklin, MA

. Making sure store was nice and clean, helping customers with concerns,

cashiering, inventory count, answering phone calls, and communicating

with other stores regarding customers' concerns.

EDUCATION AND TRAINING

Community College of Rhode Island, Lincoln, RI

Business Major, Sept 2008- in progress

Woonsocket High School, Woonsocket, RI

General Studies, Sept 2001 to June 2005-Diploma

HONORS AND ACTIVITIES

Rhode Island Honor Society-2005

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