Customer Service Human Resource

CATHY HIGHTOWER 317-***-**** (cell -

preferred)

**** ******* *****, ************, ******* 46227

317-***-**** (home)

chightower83@sbcglob

al.net

OBJECTIVE: To secure a position within a Human Resource function and

obtain HR certification.

PROFESSIONAL EXPERIENCE

Human Resources

. Maintained job postings, open positions, on-boarding, exiting and

employee files for over 200 employees

. Facilitator for department training updates/changes

. Carried out all human resource policies and procedures, benefits,

Workmen's compensation, FMLA and payroll

. Tracked benefit time, FMLA, workmen's compensation and corrected

payroll concerns

. Scheduled 25 selling departments, involving over 150 employees in a

retail setting, consistently within budget guidelines

. Prepared and maintained monthly recap of hours scheduled

. Created employee newsletters, communications and awards/certificates

for recognition meetings

. Administered the Educational Assistance Plan (tuition reimbursement)

for a large pharmaceutical company (34,000 US based employees)

. Maintained tuition reimbursement files and processed $2.0 million

annually in reimbursements to employees

. Instrumental in rewriting, updating, and streamlining the tuition

reimbursement guidelines to become more "employee friendly"

. Consistently handled large volume of employee questions and

reimbursement concerns with professionalism and courtesy

. Worked with key departments, such as General Disbursements, Human

Resources, Legal and Tax to ensure policy and program guidelines were

being met for tuition reimbursement

Administrative Support

. Support for managers, team leaders and employees, managing calendars,

meetings, travel and employee events

. Timely project delivery, including creative departmental production on

workplace safety and quarterly wellness newsletter

. Created meaningful metrics, compiled financial reports, and presented

project results to all groups/teams

. Managed janitorial services, uniform program, computer and printer

maintenance as well as general office functions

. Experienced in procurement (supply purchasing and contractual purchase

orders)

Management /Sales

. Sales manager for the following departments: Accessories, Jewelry,

Cosmetics, Intimate Apparel and Shoes

. Interviewing, hiring, training, scheduling, and reviewing performance

of employees

. Involved in all aspects of selling, merchandising and customer service

. Department analysis to maximize merchandise mix and presentation.

. Coordinated inventory planning and procedures

WORK HISTORY

Engineering Assistant, ELI LILLY & COMPANY, Indianapolis, IN, 2007 - Mar

2010

Administrative Assistant, ELI LILLY & COMPANY (KELLY SERVICES),

Indianapolis, IN, Jun 2005 - Dec 2006

Office Manager, SHIMP OPTICAL CORPORATION, Indianapolis, IN, May 2003 - Jan

2005

Educational Assistance Administrator, ELI LILLY & COMPANY (KELLY SERVICES),

Indianapolis, IN Dec 1999 - Aug 2002

Human Resource/Staffing Administrator, LAZARUS (now MACY'S), Greenwood, IN,

Oct 1993 - Sep 2000

Management/Sales, LAZARUS (Macy's) BON MARCHE, CASTNER KNOTT, MERVYN'S, -

IN, ID, KY, UT, Mar 1984 - Oct 1993

CATHY HIGHTOWER (continued) Page 2

COMPLIMENTARY SKILLS

Professional - Adept in problem solving, excellent oral/written

communications/presentation skills

Organized - Detail oriented, ability to prioritize projects, time

management skills to effectively maximize productivity

Dedicated - Positive attitude, excellent follow-through, committed to roles

and responsibilities

Experienced - Motivated to provide exceptional service to employees and

customers

Presenter - Workshops, seminars, special events to both small and large

groups, using appropriate media, as needed

Leader - Positions in a religious setting for women, youth, children, cub

scouts

Coordinator - Planning and implementing programs, activities and events to

help foster strong moral values and character

EDUCATION

Bachelor of Science, Brigham Young University, Provo, UT

COMPUTER SKILLS

MSOffice Suite, SAP, SharePoint, Lotus Notes, Maximo (CMMS), FilemakerPro

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM), Member

BYU Alumni Association, Indiana Chapter Co-Chair

References available upon request

Contact this candidate