Customer Service Manager

Location:

Posted:

October 15, 2010

KAREN BELL

Rancho Cucamonga, CA 91730

909-***-**** (voice mail)

********@*******.***

EMPLOYMENT

PERSONAL ASSISTANT FOR MIKE KOVAR, Claremont, CA

April 2009 - Present

Bill paying; banking, filing, typing, mail, schedule appointments, cooking, cleaning, & running errands.

PFF BANK & TRUST LOAN CENTER, Rancho Cucamonga, CA

Administrative Assist / Receptionist / Building Manager - March 2005 - March 2009

Administrative Assistant and Receptionist duties; run the front office; customer service; Teller and New

Account duties, cross-sell products and meet monthly sales goals; assist in posting, balancing and

reconciliation of loan payments; maintain and audit financial records; generate and mail checks; typing,

filing, heavy phones; sort and distribute mail; maintain calendars; schedule appointments, arrange meetings;

order and maintain office supplies; data entry; write letters; opening and closing procedures; manage all

facility issues; supervise and maintain all safety, emergency and security concerns; handle multiple priorities

and provide resolutions and prevention of issues.

SUNRISE ASSISTED LIVING, Claremont, CA

Assisted Living Coordinator - December 2004 - March 2005

Manage the Alzheimer’s Unit which included sales and showings of apartment rooms; manage, hire, schedule

and train employees; schedule patience; medical billing, maintain calendar; meet deadlines and work within a

budget; develop; develop, coordinate and teach classes; supervise and maintain all safety, emergency and

security concerns; handle multiple priorities and provide resolutions and prevention of issues.

CITY OF RANCHO CUCAMONGA SENIOR AND HUMAN SERVICES, Rancho Cucamonga, CA

Program Specialist / Office Manager - June 1999 - December 2004

Customer service; cashiering; posting payments; balance and reconcile the daily bank deposit; typing; filing

and answer phones; mail; write and maintain new and existing contracts; maintain calendar; schedule

appointments, arrange meetings; meet deadlines and work within a budget; interview, supervise, schedule,

train staff and volunteers; develop, supervise, schedule and organize many Citywide programs; manage the

Cities monthly Food Distribution Program; provide referrals to anyone in need; assists in other duties as

needed.

QUALIFICATIONS / EDUCATION: BA from ULV, Word, Word Perfect, Lotus Notes, Outlook, Power

Point, Basic Excel, Publisher, Quick Books; Type 50-wpm, 10-key.