High School Health Insurance

Debra A. Baker

**** ******* **

Lumberton NC ****8

Cell: 336-***-****

E-mail: *********@***.***

CAREER OBJECTIVE:

A position with your company utilizing past and present experience and

training with the opportunity for professional growth based on performance.

SUMMARY OF QUALIFICATIONS:

Educate customers with delinquent accounts, utilizing verbal, negotiation,

bridging, and empathy skills to assist customers in overcoming minor

financial setbacks. Handle heavy call volume both inbound and outbound.

Negotiate payment arrangements with clients to cure delinquency while

determining cause of delinquency and best course of action. Gather and

process all needed information for clients who are seeking settlements or

short sales and performing follow up calls for declines or approvals.

Provide clients with payoff quotes, lien releases and due date changes.

Navigate and interpret various screens and document all collections efforts

accurately and professionally. Initiate extensions if applicable. Process

payments through electronic draft, ie checking, credit card or debit.

Initiated skip tracing process. Ensured appropriate letters are sent to

debtors.

EMPLOYMENT HISTORY:

2001-present Branch Banking and Trust Adjuster I; Lumberton NC

2007-2010 Branch Banking and Trust Adjuster I; Charleston WV

2007-2007 Bank of America, Collector I; Greensboro, NC.

2000-2007 Janitorial Cleaning Service, Self Employed; Jamestown, NC.

1998-2000 Deluxe Check Printing Company, Proofreader; Greensboro, NC

1998. Reynolds Army Hospital, Nutrition Care Division, Food Service

Worker; Ft Sill OK

1991-1995 Non-Commissioned Officers Academy, Cook Leader; Baumholder,

Germany.

1988-1990 Regals Manufacturing Company, Operational Machine Mechanic;

Hickory, NC.

1986-1988 Wal-Mart, Receiving Clerk, Casher, House Wares; Hinesville,

GA.

1983-1983 Blue Cross Blue Shields, Data Entry Operator; Newark, NJ.

EDUCATION:

. Certificate, Health Insurance Billing, Guilford Technical Community

College Jamestown NC

. Certificate, Math, Great Plains Area Vocational Technical Community

College Lawton, OK

. Diploma, Scotland High School, Laurinburg, NC

. Certificate, Word Processing, Phillips Business College, Columbus, GA

. Certificate, Basic Computers, Great Plains Area Vocational Technical

Community College Lawton, OK

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