Customer Service Quality Assurance

Rennie B. Rosales

**** ****** ***** 805-***-****

Oxnard, Ca 93033 *******@*****.***

_______________________________________________________________________

OBJECTIVE Seeking a position in which I can utilize my skills and

background to benefit myself and the company in which I will be employed

and to increase my knowledge and skills in areas that I will be employed.

WORK EXPERIENCE

Johanson Technology

Document Control Specialist/Quality Assurance Auditor

Camarillo, California 4/08 to present

. Daily routing of Documents/ Process and distribute revised or new

documents

. Maintaining Document Database (Docsys)

. Data entry into access and reflection programs

. RMA (customer returns & updating CARTRACK database)

. Process monthly "Quality Objectives Report"

. Control Customer Specifications

. Maintain Vendor Manuals

. Maintain employee database

. Maintain training database

. Run weekly document reports (Quality Review Report/ Terminal Due

Report)

. Run internal audits for procedures and specifications for all

departments

. Prepare leads and operators for ISO audits.

PROFESSIONAL SKILLS______________________________________

. Excellent Ability to organize, manage projects, multi task in a timely

manner in an Administrative Assistant setting.

. Proficient in Microsoft Word, Excel, PowerPoint, and Communication

skills

. Experienced in internet research and archiving information and details

about products.

. Help Johanson Technology maintain ISO certification through audits in

2008 2009, and 2010. Skyworks company audit 2010.

UNITED STATES POSTAL CARRIER

Goleta Post Office, Santa Barbara, California 10/93 to 12/04

. Sorted and delivered mail and accountables, packages, and handled

customer support.

. Managed route in a timely manner, designed to be delivered in an

efficient manner/ Saved over 800 hrs sick leave/ 11 yrs no

accidents.

In-N-Out burger

Ventura, California 10/92 to 10/93

. Cashier, cook, maintenance, and delivered excellent customer service

for special events

Guitar Center

Sales Associate, Oxnard, California 8/06 to 12/06

. Offered Tech support to customers

. Sales of High End audio Products and Programs

. Demonstrate Products

. The Store moved to the number 1 spot my first month there.

United Parcel Service

Ventura, California / Thousand Oaks, California 11/07 to 4/08

. Delivered packages and tracked items

. Loaded and unloaded delivery trucks

. Scanned items into delivery system

. Insure items are in proper delivery trucks

EDUCATION_________________________________________________

Ventura College, Ventura, California

Associates in Arts Degree and General Studies

AFFILIATIONS_______________________________________________

Member of ASCAP -American Society of Composers Authors and

Publishers

Worked in Nursing Home as a volunteer

INTERESTS__________________________________________________

Enjoy playing keyboards, cooking, body boarding, reading sci-fi

books and

composing new music for up and coming musicians.

Contact this candidate