Customer Service High School

Billy J. Sweat Jr

**** ******** **, *******, ***** 77063

281-***-**** HM

832-***-**** Cell

***.*******@*****.***

CUSTOMER SERVICE and WAREHOUSE PROFESSIONAL

More than 10 years’ successful experience in customer service and support with

•

Profile

recognized strengths in account maintenance, problem solving and trouble shooting,

and planning/implementing proactive procedures and systems to avoid problems in

the first place.

• 2 years of pipe coating experience

• 1 year of machining

• Ability to train, motivates, and supervises employees.

• Ability to prioritize and remain focus on an essence of an issue.

• Work well without supervision

• Skilled at learning new concepts quickly while working under pressure

Given projects by management to help create processes.

•

Synopsis of Achievements

• Peer to peer coaching.

• Identifying trends that negatively impact customers.

• Dependable and responsible worker

• Able to obtain challenging positions to utilize my experience

Tejas Tubular, Houston, TX 2011 2014

Employment

Warehouse Operator

• Able to conduct quality work on schedule

• Worked with forklift and trucking equipment.

• Quickly and effectively provide customer resolution for complex

customer issues.

• Maintain high quality control/satisfaction records, constantly

seeking new ways to improve in my role to create value for my

customers.

Tri State Staffing (FEDEX) Houston, TX 2010 2011

Warehouse Help

• Worked with varies packages making ready for delivery

• Auto and Multi count varies items.

• Drive to all work location in and out of the City.

2007-2010

Goodman Manufacturing, Houston, TX

Sheet Metal Assembly

• Execute required projects in a timely matte.

• Managed projects

• Assemble piping material

• Maintain/run office in a managers/owners absence

Continental Airlines, Houston, TX 2005-2007

Customer Service Agent (Ramp) IAH

• Plan, coordinate, and implement security measures to safeguard

customer’s luggage.

• Apply knowledge of database management systems.

Northshore Supply & Fitting, Houston, TX 2000-2005

Warehouseman/Forklift

• Warehouse helper

• Forklift operating

• Sorted material at designated area

• Maintained warehouse supply

Education

Smiley High School, Houston, TX

Diploma

1995-1999

References Furnished Upon Request

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