Customer Service Medical

Theresa L. Jones

*** **** ********* ***.

Luck, WI 54853

715-***-****

Job Objective

To be considered for a professional position in a business environment.

Summary of Qualifications

• Excellent Customer Service

• Ability to prioritize and multi-task

• Detail Oriented

• Computer and Technical skills

• Trainer and troubleshooting skills

Education

Luck Public Schools 1993 –2000

Luck, WI

2007

WITC-New Richmond

New Richmond, WI

• Entry Level Firefighter- Part 1/Part 2

Rasmussen College

Lake Elmo, MN

2009-March 2010

Health Information Technology

Career Step

August 2010 to Present

Online Medical Transcription Editor

Employment

St. Croix Regional Medical Center Dec. 2008- August 2010

St. Croix Falls, WI

HIS Technical Support Analyst

• Training and Troubleshooting for the NextGen Information System

• Training and Troubleshooting for the Dragon Speech Voice Recognition

• Building and Modifying NextGen templates to fit the Medical Centers needs

• Excellent customer service skills when interacting with the medical staff and providers

• Preparing training documents and policies and procedures

• Assisting IT department with service calls

Clinical Data Abstractor/ EMR Trainer

• Entering patient information into the Electronic Medical Record

• Training and troubleshooting for the systems EMR

• Ability to multi-task and succeed in what is asked of me

• Able to learn new skills quickly and apply them to the given task

Universata Inc. 2003-2006

(St. Croix Regional Medical Center)

April 2007 – Dec. 2008

Germantown, MD

Release of Information Specialist

• Customer Service

• Patient Confidentiality

• Interacted with staff of 30 people

• Answer busy telephone and full-fill the callers requests, by copying and faxing

information needed

• Knowledge of MS Office(Outlook, Word) and other software applications

Osceola Medical Center

December 06 – April 07

Osceola, WI

Medical Records Clerk

• Pulling and preparing charts for same day and next day appointments

• Retrieving and filing charts

• Answering telephones and preparing records for ROI requests.

• Interaction with doctors as well as clinic staff members

Cashier

Jor Gas Inc.

St Croix Falls, WI

• Ability to work in a fast paced environment

• Take on challenging responsibilities

• Provide customer care and satisfaction

References

Available upon request

Contact this candidate