Customer Service Quality Control
Resume:
Tammy Balan
*** ******** *****, *** *******, CA *4577
********@*****.***
Summary of Qualifications
MS Office Suite, Windows Vista, Outlook, PeopleSoft, Fieldglass, Beeline System, e Works, I 9 Compliance Tool.
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Sourced Resumes, screened applicants, coordinated phone and in person interviews, solicited resumes from qualified
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candidates.
Attending job fairs. Solicited resumes from qualified candidates.
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Managed all logistics and orientation for new hires.
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Coordinating, prepare offer letters and packets to all hired contractors.
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Coordinated all background and drug testing, maintenance results threw HireRight, A Check, Sterling, and Quest.
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New hire processing and weekly start reporting, closed and maintained/tracked requisitions and contractor files. Created
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new job requisitions for all Clients.
Data Entry and applicant tracking into Job Diva. Tracked all new starts.
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Submittals into various portals.
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Handles all incoming and outgoing mail, prepared priority mail as well as FedEx and UPS.
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Invoicing, filing, ten key, handled postage meter.
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Ordering all Supplies for the West region.
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Posted jobs on various sights.
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QA Inspection, used various measuring tools, read blue prints.
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Excellent verbal and communication Skills
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50 WPM, Ten Key, knowledge of all office machinery
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Experience
Advantage Technical Resourcing – San Ramon, CA June 2004 – September 2010
(Formerly TAC Worldwide Companies)
Recruiting coordinator/Customer Service Rep
o Handles all incoming calls, routed calls to remote destinations.
o Created and maintained files, prepared and sent out all new hire paperwork, creating and updating both candidate
and contractor information in company database.
o Associate care on a daily basis.
o Scheduled and accepted all interviews and starts local and nationally.
o Submittals to CMS, Beeline Systems.
o Attended Job Fairs.
o Tracking off all New Hires for the West Region
o Handled all Invoicing for both drug testing and backgrounds.
o Initiated all Drug and backgrounds, tracking of drug testing and background results.
o Created all new job requisitions.
o Daily use of Fieldglass, accepted all Work Orders and Submissions.
o Tracking of Contractor hours.
o Insured I 9 Compliance.
o Work closely with Contractors, issues with payroll or other issues that may come up.
Manpower Temp Agency, Fremont May 2010 to May 2010
Data Entry
3 Weeks Assignment at Bank of America
Processing of Federal and State Income Tax.
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Separated checks and filed tax form alphabetically.
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Dido’s, San Leandro June 2003 to August 2004
Assistant Mgr – Family Owned
Record keeping.
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Weekly inventory.
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Prepared payroll.
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Filing, ordered supplies.
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Wyman – Gordon /PCC, San Leandro March 1993 to December 2002
Receptionist
o Answered all incoming calls 11 line phone system.
o Distributed daily reports to all Managers.
o Filing, prepared memos.
o Invoicing for Dental and Medical Billing.
o Prepared all outgoing mail for FedEx, UPS and US Mail.
o Shipping and Receiving
o Created spreadsheets as needed.
o Use of all office equipment.
o Did first aid on injured employees.
Help out various departments when needed.
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Distributed payroll checks.
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Set up Company meetings.
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Precision Founders, San Leandro 1991 to 1992
A.k.a Wyman Gordon
Quality Control Inspector
o Inspected parts per Spec.
o Visual and Dimensional of all parts.
o Use of Calipers and other measuring tools.
o Use of Vibroetch Machine to ID Parts.
o Most parts were used for Airplanes and Nuclear Energy.
o Prepared parts to be shipped to customers.
o Prepared parts for X ray.
Education
Western Career College, San Leandro
Certificate in Medical Assisting
Chabot College, Hayward
Microsoft Excel and Word
Oakland children’s Hospital, Oakland
Internship in the Emergency Room Completed 100 hrs.
Lincoln High School, San Leandro
Graduated (H.S. Diploma)
References Furnished Upon Request
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