Customer Service Sales

Derrick Stanton Jones, Sr.

**** **** **** **** ********, GA 30092

678.668.5379c / *******@*****.***

Professional Profile

Innovative dedicated leader with ability to work in a fast-paced team

environment. Experienced and multi-faceted communicator with high

flexibility and the ability to utilize technical aspects while producing

high performance. Have great organizational skills to drive business

growth, capitalize on new revenue potential, and manage all aspects of

daily business operations.

Education

Indiana Wesleyan University, Marion, IN 2009

Master of Arts - Ministry and Leadership

Indiana Wesleyan University, Marion, IN 2005

Bachelor of Science - Administration and Communications

Skills

Sales

Communication (Written/Verbal)

Negotiating

Presentation

Organization

Inspection

Multi-task

Management / Supervisor

Computer

Analytical

Microsoft office (Word, Excel, PowerPoint)

Accounting

Production control

Training

Interpretation (engine manual, IEN, DER etc)

Machine Operator

Professional Experience

DSW Shoes 8/2010- Present

Sales Associate

. Provide customer service and assistant patrons

. Promote reward's program

. Receive shipment, restock floor, create case blockers and price labels

. Recover main floor and sale area

McKesson 09/2009- 03/2010

Department Lead

. Coached 30+ employees

. Provided leadership in checking product and data entry

. Assisted supervision and management in resolving production, product and

computer errors

. Managed end shift clean up by delegating responsibilities

International Aerospace Tubes 03/1997- 12/2008

Sales Account Manager 06/2007- 12/2008

. Managed domestic and overseas accounts for Airlines, Engines Shops and

Brokers

. Developed sales and market strategies

. Prepared quotes, company presentations and budgets, and expense reports

. Maintained existing and built new customer base

Accomplishments:

*Received corporate recognition award for participation on the "Employee

Action Team" (Lead)

*Selected to serve on GM's special team to develop and implement

recognition program and rules of conduct

*Selected to serve on Kaizen team to improve flow process and on time

delivery for preliminary inspection department

Lead Preliminary Inspector 10/1999 - 06/2007

. Coached 8 preliminary and 2 final inspectors

. Trained and updated inspector on engine manuals, Service bulletins, IEN's

and DER's etc

. Created budgets, repair routings and updated SAP

. Managed inspection tools and inspection documents

. Resolved routing discrepancy and clarified repair instructions for

production bench mechanics

. Maintained working relationships with production, customer service,

engineering and sales

Accomplishments:

* Maintained strong output levels recognized by upper Management

*Implemented customer base system by assigning work loads by customers;

increased output by 20%.

Project Team Leader (GE90) 08/1997 to 10/1999

. Supervised 8 employees

. Manufactured titanium and stainless steel aircraft and wind turbine

assemblies from scratch

. Managed daily operation of cell- scheduled production and tracked

assemblies

. Trained employees on machinery and assembly of parts

. Attended production and sales meetings

Accomplishments:

* Increased department output by 25% within 3 months

* Increased profits from $100K per month to $200k per month within 6 months

and maintained level though out tenure

Inventory Control/Cut-off Clerk 03/1997 to 08/1997

. Received and stocked raw materials, performed cycle count and re-orders

of low materials

. Operated cutting machinery and Shot Peen

. Maintained logs and filled production orders

Federal Express 02/1995 - 10/1997

Equipment Operator

. Operated equipment and back up lead

. Loaded and unloaded aircraft and sorted packages by zip code

. Handled hazardous cargo

Accomplishments:

* Received outstanding team performance award (Bravo Zulu)

Credit Bureau of Greater 05/1994 - 03/1997

Sr. Collection Specialist

. Managed client accounts

. Collected funds on non-sufficient checks and medical bills

. Skipped trace debtors, place calls and schedule payment plan

Acoustic Care 01/1992 - 02/1994

Supervisor

. Supervised 15+ employees

. Scheduled appointments, prepared quotes and resolved customers'

complaints

. Conducted interviews, employee reviews and training

. Maintained machinery, ordered supplies and updated customer data base

. Solicited new business and conducted area surveys

Indianapolis Coke 08/1982 -10/ 1991

Machine operator

. Operated equipment

. Cleaned oven pipes

References Available Upon Request

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