Customer Service Six Sigma
Resume:
Sangameshwar.L.Sangmule
Kalamazoo, MI-49006, USA
Ph no.:- 269-***-****
********@*****.***
OBJECTIVE
Adaptable candidate with master’s degree in Paper and Imaging science, knowledge of project
management and co-op experience with leading organization, is searching for job opportunity to
utilize existing technical and managing skills for the new organization.
EDUCATION
Master of Science - Paper & Imaging Science and Engineering Expected August:
2010 Western Michigan University, Kalamazoo, and MI
GPA: 3.93
Master’s Thesis: Digital Proofing of Spot color for Gravure and flexo printing processes.
Bachelor of Engineering - Printing Engineering & Graphic Communication June-2001 to
June 2005
University of Pune, India.
Engineering project: Manufacturing of Web fed rotary letter press machine for bank Check printing
June-2005
COMPUTER SKILLS
Microsoft software : Word, Excel, PowerPoint.
Other software : Minitab, Ivue- Smartcolor, ORIS soft proofing software, Color think, Monoco-profile
maker
Photoshop, Indesign, Illustrator.
ENGINERRING EXPERIENCE
Research Assistant for Paper and Imaging Department,
Western Michigan University, Kalamazoo, Michigan, USA May 2009-
Present
• Determined the method for a flexo print house for accurately matching the spot colors on press by
digital printer, which improved the production by 35%.
• Analyzed and studied the effects of different paper properties on final print quality of printed image.
• Determined the effect of over print varnish on the final quality spot color with respect to
temperature.
• Instruments used: Epson digital printers, proofing software like ORIS-CGS, iVue, Profilemaker
5.0.8, X-rite i1-io, Gloss-o-meter, Image expert analysis, First Ten Angstroms, Parker Print surf,
EMVICO, Brightimeter, Opacimeter, Emveco, Stress Rheometer.
Research and Technology Co-op for Appleton papers Research and Technology,
Appleton Wisconsin, USA Jan-2010- Aug-
2010
• Participated in new product development effort for thermal papers flexo printing.
• Design of experiments for new project using MINITAB.
• Developed a test method for validation of the different grades used for Flexo printing.
• Assist a team of scientists that develops efficient ideas and implement them.
• Developed the Standard operating procedures for printing test equipments using six sigma tools like
gauge R&R, Design of experiments etc..
• Conducted printing trials on different thermal flexo.
Teaching Assistant for Paper and Imaging Department Jan -2009 to
April-2009
Western Michigan University, Kalamazoo, Michigan, USA
• Assisting the professor in teaching and conducting laboratories for the undergraduate students.
• Explain the use of equipments in printing press such as Offset duplicator, Guillotine cutter,
Screen printing assembly, Exposing unit and platemaker to the students from different
educational backgrounds.
• Helped the Students to understand and operate the Software like Indesign, Photoshop, and
Smartcolor.
Executive: Customer Service and Sales Mar- 2007 to
Aug- 2008
M/s. Seigwerk Inks India Pvt. Ltd, Pune, MH, India
• Developed the standards procedures for our flexo printing customer to tackle issues related to color
matching and troubleshooting of print quality.
• Developed and matched of new shades as per customer requirement.
• Handed technical and commercial complaints and issues.
• Responsible for auditing and maintain records as per ISO Standard.
• Active member for six sigma activities.
Executive: Technical Services and Sales July -2005 to
Feb-2007
M/s. Sakata Inx India Ltd. New Delhi, India
• Conducted trials for ink mileage against competitor.
• Responsible for preparing technical reports for the customer.
• Responsible for maintaining record of all technical repots as per ISO Procedures.
• Delivered presentations related to New Product development to customers.
• Member of quality pillar for six sigma activities.
• Developed the standard operating procedures and test methods for the QC and R&D instruments.
GLOBAL EXPERIENCE
• First prize winner for 2010 GAA/GEF Technical writing competition.
April-2010
• Attained 12 days complete sponsored training program in Heidelberg, Germany
July-2005
• Only student to represent Pune University from Maharashtra state of India.
PROFESSIONAL DEVELOPMENT
• Earned 35 Personnel development units for Project management. June
-2009
• Participated National level- Technical Symposium held at Anna University, Chennai, India
Feb-2004
• Attainted Two-day Workshop on Colour-Management by Dr. Abhay Sharma of
July-2004
Western Michigan University, USA
PRESENTATIONS AND SEMINARS
• Presented technical research paper on “ Digital proofing of spot colors for flexo packaging”
Mar-2010
at 63rd TAGA ( Technical Association of Graphics Arts) conference, at San Diago,CA, USA.
• Paper properties and its Quality control Test - at Anna University.
Feb-2004
• Web-Break- its Causes & Prevention in newspaper printing, at Pune University.
Sep-2003
VOLUNTEER WORK
• Annual Blood donation drives Pune University, India. June-2000 to
June-2004
• Member of Tree plantation Team Pune, India May-2000 to
July-2008
HOBBIES
• Playing chess and travelling
Sangameshwar.L.Sangmule
Ph no.:- 269-***-****
********@*****.***
REFERENCES
Dan Noworatzky
Technology Director, Research & Technology, Appleton Papers
Appleton WI- 54912-0359
***********@*************.***
Dan Noworatzky was my manager and was directly reporting to him during my Graphic arts-
Co-op internship with Appleton Papers. He leads the validation team of 8-10 people for both
carbonless and thermal papers products.
James Drowsdroswki
Field Product Engineer, Research & Technology, Appleton Papers
Appleton WI- 54912-0359
***********@*************.***
James Drowsdroswki was my mentor during Graphic arts- Co-op Internship with Appleton Papers.
He is responsible for all the printing related stuff for Appleton products.
Dr. Paul Dan Fleming
Associate Professor, Department of Paper Engineering, Chemical Engineering, and Imaging
Western Michigan University
Kalamazoo, Michigan 49008-5462
***.*******@*****.***
Dr. Dan Fleming is co-member of my thesis committee. I am working as research assistant under
him since May- 2009.
Dr. Alexandra Pekarovicova
Associate Professor, Department of Paper Engineering, Chemical Engineering, and Imaging
Western Michigan University
Kalamazoo, Michigan 49008-5462
*.************@*****.***
Dr. Alexandra Pekarovicova is advisor of my thesis committee. I was working as research assistant
under her since May- 2009.
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