Information Technology Management

Information Technology Joshua Cocklin

***-***- ****

Email: abje9g@r.postjobfree.com

Professional Objective

. To obtain a position in the Information Technology field that will

allow me to utilize my education while furthering my professional

skills.

Education

ITT Technical Institute, Richardson, TX

Associate of Applied Science, Information Technology-Computer Network

Systems

Graduation: December 2007

Skills

Operating Systems

. Memory management, process management, device management, I/O

management interface,

file management

Visual Basic and GUI Applications

. User-defined data types, direct access files and object classes

. Controls, color usage and error messages

. Graphical user interface concept

Linux Operating Systems

. Managing files and directories

. Securing files in Linux

. Apache web server

Network Standards and Protocols

. Understanding of network architecture

. Design and installing a network

. Administering change and troubleshooting a network

WAN Technology and Application

. Multiplexing, switching technologies and internet protocol

. Frame relay and managing a network

. IP addressing and subnet design

Database Development

. Relational database concepts

. Installing and configuring SQL Server

. Data manipulation and control using SQL

Joshua Cocklin

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Work Experience

Telvista Dallas, TX

2008 -2009

Technical Support Agent

. Customer relations for cable company contract

. Troubleshooting in-home TV networks

. Router troubleshooting

Special Awards: Net Promoter Score Award, Agent of the month, Customer

Appreciation Award

Dicker Staffing Services Dallas, TX

2005-2007

Temporary Assignment Employee

. Various assignments - duties included clerical support, light

industrial, and technology solutions support

Rent-A-Center Dallas, TX

2002-2005

Merchandising Associate - Part Time Contractor

. Assisted Purchasing and Merchandising Department in catalog creation,

collation and distribution.

. Assisted Sales Representatives in various functions to provide

information to 3400+ stores.

. Various mail room and clerical functions.

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