Customer Service Quality Control
Resume:
I have **+ years work in business office mailrooms, warehouse mailrooms and the US
Postal Service. I have excellent communication skills, friendly articulate and courteous. I
take pride in doing a good job: willing to learn. Self motivated able to learn anything on my
own initative. Excellent record of dependability and reliabllity.
I am confident I am a perfect match for a position within your company. I am
most eager to implement my experience and contribute to your growing organization. I am
convinced it would be worthwhile for us to meet.
Justine O. Morris
4125 NE Ainsworth Street
Portland, Oregon 97211
phone: 971-***-**** 971-***-****
email: ***************@*****.***
Experience:
Xerox Corporation (Contract worker) Sept.2007 - July 2010
Running the mail insertion machine, inserting bill for Nike, Pacific, and Rocky Mtn. Power companies. Preforming light
maintence on the inserter. Printing bills for Nike and Pacific Power on the Docutech Printers 180 and 6135. Worked in the
manual mail area preparing and metering mail to be mailed.
And also worked in the bindrey area of the warehouse, putting together booklets and instruction manuals for Tektronics.
Software Solutions,
Portland, OR (Mar 2007 to May 2007)
Associate Auditor (Accounts Payable)
Checked and entered invoices for payment to clients and carriers. Accounts
payables.
Coded and created stacks for payment to our clients and customers. Input the
information
into the software programs.
Software Solutions,
Portland, OR (Apr 2004 to Mar 2007)
Central Support Clerk
Provided central support for the office. Processed incoming mail and outgoing
mail.
Shipped DHL, Fed Ex, and UPS packages and letters by using the shipping software
on line. Kept records of all packages and envelopes shipped.
Ordered office and distributed office supplies for the office, Provided relief
for the receptionist for breaks lunch and vacation. Answered a multiple phone
lines system. Greeted clients. Took verbal messages, or sent them to voice
mail. Prepared daily deposit for our office. Scanned invoices into the system.
Worked on packing archives in numeric order and readied them for shipping.
Maintained copiers (cleared jams), replaced toners when needed, fill paper
trays, called service technicians.
Signature Graphics (April 2003 to April 2004)
Operator
Worked in the mailing department of the warehouse. Worked on ink jet machines,
that
printed name, address, city, state and zip code on materials that were going to
be mailed out to our customers. Stacked pallets, and shrink wrapped for
delivery. Worked in
the cutting department, bindery, and inserting.
(The gap here I was unemployed and looking for work)
FED EX HOME DELIVERY,
PORTLAND, OR (Aug 2002 to Nov 2002)
PACKAGE HANDLER (part time)
Sort packages for Fed Ex home delivery. Lifting any where from 1 pound to 100
pounds
FARMERS INSURANCE CLAIMS,
PORTLAND, OR (Jun 2002 to Aug 2002)
Processed incoming and outgoing mail, filing and photocopy files for claims
processors.
Maintained copiers (cleared jams), stocked with paper and replaced toners.
SPHERION,
PORTLAND, OR (Mar 2002 to Jun 2002)
Mail Clerk, and File clerk for Farmers Insurance Claims
Processed incoming and outgoing mail, filing and photocopy files for claims
processors.
Maintained copiers (cleared jams), stocked with paper and replaced toners.
(gap here attend Western Culinary Institute)
ALCATEL SUBMARINE NETWORK, PORTLAND, OR (Jan 2000 to May 2001)
Machine Operator
Made steel tube out of steel tape. Inserted fiber optics into the steel tube.
Maintained tube line to ensure quality product. Preformed quality control tests
on the final product.
company closed went back to France
ARCHER MGMT SVCS, PORTLAND, OR (Jan 1998 to Oct 1999)
LEAD/ ACTING SUPV.
Processed incoming mail and outgoing mail for US Bancorp Tower. Shipped DHL, Fed
Ex, and UPS packages and letters by using the computer. Kept records of all
packages and envelopes shipped. Sorted time sensitive materials for
distribution throughout US Bancorp Tower Building and Plaza. Sent
out weekly reports to the head office.
US BANCORP, PORTLAND, OR (Oct 1996 to Jan 1998)
Mail Clerk
Processed incoming and outgoing mail and packages. Worked on the loading dock
distributing time sensitive materials. Processed incoming and out going express
mail. Shipped DHL, Fed Ex, UPS packages and letters by using the software on
line. Kept records of all packages and envelopes shipped. Delivery of mail
and other time sensitive materials throughout US Bancorp Distribution Center.
US POSTAL SERVICE, PORTLAND, OR (May 1981 to Mar 1996)
Mail Clerk
Sort mail manually and by machine. Worked on various OCR's and Barcode readers.
Learned how to read barcodes and worked with customer service. Reported back to
the supervisor as to why some of the barcodes were unreadable the machines.
Suggested ideas to the supervisor to make the barcodes more readable for our
customers.
Basic knowledge of Postal rules and regulations.
SKILLS::
USPS Machines: OCR's, DBCS, BCS, and SPBS
Ink Jet machines
10 key by touch
Bell and Howell 500 Inserter's
Docutech Printers 180's and 6135's
Electric Pallet Jack
Pallet Jack
Typing
Basic computer
Knowledge of Postal rules and regulations
Knowledge of DHL, UPS, and Fed Ex computer programs for shipping
Accounts Payables (worked for a 3rd party freight bill company)
Package Handler
Shipping packages and envelopes by using DHL, UPS, and Fed Ex on line
software
Multiple phone lines
Receptionist duties
Copy machines
Printers
File Clerk
Contact this candidate