Customer Service Sales
Resume:
Jocelyn Smith
*** ** ***** ** *** **.Lee's Summit, MO.64086
*******.*.*****@****.***
Administrative Assistant
Profile
Administrative support professional offering versatile office management
skills and proficiency in Microsoft Office
programs. Strong planner and problem solver who readily adapts to change,
works independently and exceeds
expectations. Able to juggle multiple priorities and meet tight deadlines
without compromising quality.
Education
University of Central Missouri - Warrensburg, MO
Bachelor of Science in Public Relations; Minor in Marketing
Webster University - Kansas City, MO
Pursing Master of Arts in Human Resources Management
Professional Competencies
Computer Skills
.Customer Service MS Suite
.Records Management
Adobe Suite
.Database Maintenance Oracle
.Sales Collateral & Support Dreamweaver
.Event Management QuarkXpress
.Executive Support
.Web & Print Content Development
Experience
Internal Revenue Service
Customer Service Representative, Present
Develop, analyze and evaluate information involving the research of records
and the nature of each inquiry including the way it is presented in order
to inform and advise Wage & Investment taxpayers, and to resolve problems
related to the unique circumstances of each individual.
Highlights:
. Improved customer service output and quality objectives increasing
taxpayer satisfaction by 16% during 2009 filing season.
. Facilitated and organized weekly meetings with team members to
communicate inventory and customer service objectives.
. Constructed marketing materials for Internal Revenue Service's
philanthropic event "Combined Federal Campaign".
. Maintained and secured sensitive and financial information of individuals
to ensure compliance with law and regulations that cover local, state and
federal government entity filings.
. Comprise official Internal Revenue Service
correspondence in response to taxpayer inquiries.
University of Central Missouri Smiser Alumni Center
Office Assistant
Handled multifaceted clerical tasks (e.g., data entry, filing, records
management and mailing) as the assistant to the Smiser Alumni Center.
Responded to alumni inquiries, maintained alumni database and ensured the
delivery of premium service to alumni.
Highlights:
. Communicated effectively with multiple departments to plan meetings and
prepare welcome events for distinguished alumna. Established strong
relationships to gain support and effectively achieve results.
Helped coordinate dozens of fundraising events that contributed to the
center's goals.
Provided timely, courteous and knowledgeable response to information
requests; screened and transferred calls; and prepared official school
correspondence.
Developed innovative PowerPoint presentation used by the Office of
Admissions to market executive support programs to potential students.
Fleishman-Hillard Inc. & Boy Scouts of America
Public Relations Volunteer
Manage marketing and public relations functions, overseeing a budget and 6-
member team. Direct brand management, PR, media relations, product
launches, advertising, sales collateral.
Highlights:
. Developed and launched integrated, multi-channel print, web and direct
marketing campaigns that propelled donations.
. Worked with external audiences to increase awareness of "Scouting for
Food" food drive.
. Identified and researched new marketing possibilities, collaborated with
marketing team and created campaign generating increased participation.
. Participated and collaborated with volunteers in promotional events.
. Produced media kit that demonstrated key marketing analytics and
demographics for use in sales presentations.
Special Olympics
Public Relations Intern
Developed marketing programs for a variety of annual fundraisers. Used an
integrated approach to create balanced programs for client to build their
respective brand and donations.
Highlights:
. Expanded client base by conducting research for new fundraising
opportunities.
. Promotion and marketing of SOKS events such as Polar Bear Plunge, Change
for Champions, Cops on Tops and Law Enforcement Torch Run.
. Created communication materials such as flyers, brochures and media kits.
Work History
Thales
Temporary Accounts Payable Clerk Shawnee, KS
Internal Revenue Service
Data Transcriber Kansas City, MO
Dillard's
Sales Associate Independence, MO
Professional References upon request ( Available for Relocation
Contact this candidate