Customer Service Manager

ALBERTO M. MACIAS

**** ** * ** ******, CA ***** TEL#

805-***-****-res

E-mail: *************@*****.***

WAREHOUSE SHIPPING AND RECEIVING LEAD

EDUCATION

Maintenance Management U.S Army Logistics Management College

Fort Lee, VA

I am a motivated self-starter seeking an opportunity with a solid

upcoming company and eager to

climb the ladder as well as contribute many years of loyalty and to

provide high quality support in an

environment where I can utilize my skills. Strengths in both customer

service and leadership based roles.

Skills: Excellent technical knowledge, Able to work well with others,

Dedicated, Responsible, Effective, Computer knowledge, and Dependable.

Fluent in both English and Spanish (Written and Oral).

WORK EXPERIENCE

. Delegate work assignments on a daily and weekly basis, such as

counting and verifying incoming materials per purchase order

requirements, storing incoming materials/product in assigned

areas, cleaning and organizing warehouse, distribution areas,

shipping/receiving dock, pallets and bin storage areas.

. Responsible for creating work schedule for hourly warehouse

employees to best fit the needs of the company as well as

eliminate/minimizing over time hours.

. Supervise warehouse personnel on daily activities such as pulling

orders, verify items and counts for all outgoing orders in a

timely manner.

. Responsible for conducting cycle counts daily to correct inventory

that was due to wrong items received, pulling errors, items

labeled with wrong part numbers and items in wrong locations.

. Run open purchase order listing daily and contact vendors to

expedite orders that are past due for customer back order and

stock.

. Oversee and coordinate distribution and warehousing in accordance with

policies, principle and procedures established by Branch Manager in

order to maintain a safe and productive work environment.

. Actively participate in product knowledge classes to advance

ongoing product understanding and knowledge.

. Provide leadership, guidance and strong problem solving skills in

order to maintain cultural environment that supports the company

objectives, values, and briefs.

. Have a thorough understanding of ORCO'S products along with their

applications, costs and availabilities in order to provide

exceptional customer service.

. Responsible for receiving incoming shipments and checking for

damage or shortages reported differences between amounts indicated

on the receiving report and amounts received any discrepancies are

reported to Purchasing department, vendors and Branch Manager.

. Operated Forklift and mechanical pallet jacks.

EMPLOYMENT

HISTORY

1999-2009 - WAREHOUSE SHIPPING/RECEIVING LEAD - ORCO CONSTRUCTION

SUPPLY - OXNARD, CA

1997-1999 - CIVILIAN WAREHOUSE WORKER - NAVY RECREATIONAL SERVICES

POINT MUGU, CA.

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