Customer Service Manager

Daniel A. Hornyak

*** ***** ****** . *******, *** York 14220 . 716-***-**** .

***********@*****.***

NEW PROFESSIONAL CAREER

Performance-driven professional with strong organizational and

communication skills and proven ability to enhance customer

satisfaction. Core strengths include:

Management of confidential Loan generation, credit analysis,

documentation, scanning, copying, financial analysis, employed State

fax, mail and security of files and Federal Regulations

Maintenance and servicing of A/P, A/R, ledger postings, daily

existing accounts, development of journal postings, daily deposits,

new sources of business, product monthly report, annual report,

training monthly and annual meetings

CSR, problem recognition and Responsible for date entry and

resolution integrity

Management of daily receipts, cash Training new employees

management

PROFESSIONAL EXPERIENCE

. Restaurant Manager, production, quality control, inventory,

staffing, work flow, loss prevention, customer service, training,

maintenance, enforcement of policy, cash balancing

. Credit financial analysis, and loan generation, data entry,

customer service

. Interfaced with underwriters, attorneys, appraiser, processors and

customers, insurance agents and claims departments, board of

directors and credit committee

. Sales production derived on telemarketing, mailings,email, fax,

seminars, cold calling, breakfast and lunch meetings, and

servicing of existing sources of business

. A/R, A/P, daily postings, monthly and quarterly reports

WORK HISTORY

Pat's Pizzeria, Angola, NY 2008 -

present

Shift Manager

Homestead Financial Services, Inc. 2009 -

2010

Loan Officer

First Horizon Home Loan, Div. of First Tennessee Bank, Memphis, TN

2005 - 2007

Relationship Manager

US Small Business Administration, Disaster Assistance, Niagara Falls, NY

2004 - 2005

CSR/ Loan Officer

ECHO Club Federal Credit Union, Niagara Falls, NY 1997

-2001

President, Treasurer & Board Directors

MultiSource Funding, Inc., Buffalo, NY 1996 -

2004

Senior Loan Officer

EDUCATION

SUNY College at Buffalo

Bachelor of Arts / Economics

INTERESTS

2008 South Park Golf Course Champion, Grand Island Men's Club Champion

three times, volunteer for Olmsted Conservatory

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