Customer Service Sql Server
Resume:
BRANDIE LATRICE HUNT
Baton Rouge, Louisiana 70816
*******.****@*****.***
EDUCATION
Bachelor of Arts, Marketing,
Southeastern Louisiana University, Hammond, LA., May 2005
Information and Communications Technology
Louisiana Technical College, Baton Rouge, LA., January 2008-May 2008
EXPERIENCE
Management Trainee, Sanderson Farms, Hammond, La., October 2009-Present
< Supervise 105-115 employees in a fast-paced high stress environment.
< Audit personnel files for company attendance compliance.
< Operate AS 400-Rumba for time and attendance and report printing.
< Inspect department for Quality Control and USDA compliance.
< Grade employees based on proper work procedures.
< Utilize Microsoft Excel to calculate product yield.
< Train new employees on their specific job.
< Assist with monthly safety training
< Attend Quarterly Meetings regarding Leadership.
< Seamless transitioning
Network Operations Center Administrator, Lamar Outdoor Advertising, Baton
Rouge, LA. August 2008-January 2009
. Responsible for monitoring of all digital billboards.
. Utilized BMC software to open/close work orders and incidents for
repair and/or service to the digital boards.
. Add/modified information in the Access database.
. Utilized Microsoft Access 2003, Microsoft Outlook, and Microsoft Excel
on a daily basis.
. Run reports utilizing SQL to obtain updates from plants and vendors
regarding repairs and/or service to the boards.
. Required to pay strong detailed oriented attention to the digital
boards concerning digital face issues.
. Assisted Market Administrators on uploading, approving, scheduling
artwork to the boards.
. Assisted the Market Administrators, General Managers, and Operation
Managers with charting new contracts into the MYDIGITAL DISPLAYS
program.
Instructor/ Job Placement Advisor, Camelot College. Baton Rouge, LA.
January 2008- August 2008
. Educated higher learning students Basic Database Management MS Access,
Internet Strategies/Web Page Design MS FrontPage 2003, Desktop
Publishing utilizing Publisher.
. Assisted in development plans to make the Computer Technology up-to-
today standards in technology while utilizing my marketing skills to
present ideas to the board to better suit the school.
. Effectively managed classroom by implementing well-developed lesson
plans, presenting information informatively to students, and utilizing
assessments to monitor student progress.
. Committed to positively influencing and facilitating the learning
experiences of my students through hands-on activities and project-
based learning.
. Utilized a projector that is connected to the computer to perform the
presentations within the Programs used for instruction.
. Assisted seniors and students that have completed their programs with
resume writing and job skills.
. Network with area companies in order to place students.
Marketing Specialist, Boudreaux, Carter, Williams Marketing & Promotions,
LLC, Baton Rouge, LA June 2006-September 2007
. Coordinated events in Baton Rouge and surrounding area.
. Composed and sent press releases to the media.
. Prepared budgets and submitting estimates for projects.
. Developed promotional plans to create brand awareness.
. Participated in networking events in and the surrounding area
. Solicited sponsorship and/or investors for different projects.
. Negotiated and implemented advertising and sales contracts for
different clientele.
. Attended job fairs to gain public awareness
. Utilized Microsoft Excel, Word, Outlook, and PowerPoint on a daily
basis.
Technical Support Representative, Cox Communications, Baton Rouge, August
2005-September 2007
. Troubleshoots problems with Telephone and Cable, as well as customer-
owned equipment that relates to Cox services, attempting to resolve
problem over the phone in order to prevent unnecessary service calls.
. Operates PC with latest operating system and related Microsoft office
software applications.
. Responsible for using billing software and customer information
systems, CoxEdge and INFOnet in order to answer customer inquiries in
an accurate and timely manner.
. Responsible for processing trouble tickets, service upgrade/downgrade,
and/or disconnect work orders.
. Researches customer's inquiries on accounts and implements appropriate
and timely follow-through continually tracking progress of resolution
until customer is satisfied.
. Proficient use of the Great Experience skills to communicate with
customers regarding reception problems, orders, bills, and other
services.
. Utilized Microsoft Outlook on a daily basis.
Customer Service Specialist. Convergys Corporation, c/o Sprint PCS, Baton
Rouge, LA August 2003-July 2005
. Communicated effectively with customers by telephone to assess their
consumer concerns and needs in order to provide current product and
service information.
. Resolved customer service or billing complaints by performing
adjustments and changing service plans.
. Reviewed daily business transactions to verify appropriate changes
were made to ensure customer satisfaction.
. Solicited sales of new or additional services or products.
SKILLS
Database
. Create databases and database files.
. Create data types and tables in SQL server
. Use XML-related features in Microsoft SQL Server 2005.
. Plan, create, and optimize indexes SQL server
. Implement data integrity in Microsoft SQL Server 2005 databases by
using constraints, triggers, and XML schemas.
. Implement views in an SQL server database
. Implement stored procedures and functions in a SQL server database
. Implement managed code in the database in a SQL server
. Use Service Broker to build a messaging-based solution in a SQL serve
Software
. Visual Basic
. AS 400-Rumba
. Microsoft Office Suite - Access, Excel
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