Customer Service Sales Representative

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I am an experienced, dependable professional with a strong work ethic and

excellent customer service skills. I was retired between the years of 2004

- 2008 however I have taken an exciting new direction and moved to Mesa,

Arizona, in 2008. I am very interested in pursuing either part-time or

full-time employment with a company where I can contribute my years of

customer service and management experience and leverage them to enhance

your business as part of a successful and innovative team.

3 professional experience

4 LaQuinta Inn & Suites, Mesa, AZ

Front Desk Sales Representative (Full Time-FDSR)

October 2009 - March 2010

. Greet guests, process checking them in and out of the hotel

. Hospitality, Guest Services

. Sales Representative

. Night Vision Software

1 Sedona ACE Hardware, Sedona, AZ

Cashier (Part Time)

April 14, 2009 - May 28, 2009

. Retail Customer Service

. Process Sales Transactions

2 quantum therapeutic center, Gilbert, AZ

Customer SERVICE ASSOCIATE (part time)

June 2008 - December 2008 As Needed

1

. Greet customers, introduce health salon services available

. Prepare footbaths, Quantum Pulse sessions or other health salon services

for customers

. Process payment transactions and keep detailed client records

2 Weyerhaeuser Company, Federal Way, WA

held many different positions during twenty+ year career with company:

1

. 2001 - 2004: IT Service Assurance/IT Problem & Change Management Analyst

. 1997 - 2001: IT Problem Management Analyst

. 1996 - 1997: Measures Analyst

. 1993 - 1995: Operations Analyst

. 1991 - 1993: Operations Administrator

. 1980 - 1991: Held various Computer Operations-level positions

2 qualifications summary

3

. Excellent interpersonal communications and customer service skills

. Personnel supervision including feedback, coaching/mentoring and

progress/performance evaluations

. Data mining, reporting, analysis and publication of various departmental

reports and measures, etc.

. Analysis, forecast, reporting and tracking of departmental budget

. Project management including planning, development and implementation of

various IT projects

. Vendor contract management

4 Education:

. Manager Skills Training

. Weyerhaeuser Employee Training

. Time & Stress Management

. Balancing the Time of Your Life (new time management program)

. Effective Communications and Supervisory Skills

. Customer Service Training

. Total Quality Management

. Vendor Contract Negotiation: Contract Management Principles

. Getting to a Yes: A Win/Win Approach to Successful Negotiation

5

6 Interests and Memberships

. Tutoring students - English as a second language

. Toastmasters International

. Hospitality Coordinator for Seattle's 1990 Goodwill Games

. Travel

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