Manager Customer Service
Resume:
-*Rosie Chambers
Moreno Valley, CA 92551
OBJECTIVE:
Desire Senior Management Position in Human Resources, in a Major Corporation
PROFILE:
Professional Manager with experience in Managing, planning, developing, implementing
and evaluating personnel and labor relations strategies including policies, programs and
procedures to address organization's human resource requirements. Proven track record
of effectively managing within a manufacturing, temporary Services and retail
environment with approximately 300+ employees.
Professional Experience
Forever21- Riverside, CA August 2009- Present
Store Manager
Interviewing, recruiting, and hiring of all store employees and Managers
Employ a store of 200 employees
Conduct new employee orientations and new hire paper work
Execute all California compliance laws and procedures
Complete and process weekly payroll and payroll checks
Process Loa / FMLA and disability documents
Providing constructive feedback and direction to management team
Initiate merit increases and process for pay
Insure all employees records are held confidential
Input and process store weekly schedule into database
Lead by example in executing great customer service
Present a visual presentation of store according to company standards
Promote company directive
Drive sales and meet company UPT/ ADS standards
Managing daily store sales and meet payroll hours
District trainer for all new Forever21 Store Managers
Drive a store with positive influence with self and Managers
Maintain a professional and fun environment for all employees
Super Target. Moreno Valley, CA October 2000-August 2009
Executive Human Resources Manager
Daily execution of screening resumes, interviewing candidates, hiring.
Provide clear, effective, timely and constructive feedback to management on interviewing
techniques and effective labor relations.
Conduct new employee orientations and safety training programs, ensuring all necessary
forms and documents are completed.
Set up all necessary personnel files and maintains related records.
Answer benefit questions for managers and employees, as well as assist with problem
solving. Act as a liaison between employees and insurance carries to resolve problems
and clarify benefits. Conduct annual benefit renewals, including enrollment procedures.
Ensure that documentation is completed for any workers' compensation claims, short-
term or long-term disability claims. Conducts follow up to ensure that all parties are kept
informed. Handle information in a confidential manner.
Process all salary changes due to merit increases, promotions, bonuses, and pay
adjustments. And ensure that all necessary documents are received; information is entered
into computer database. Develop, extract, maintain and update key human resource
metrics and other workforce management data such as turnover, and terminations.
Execute all California compliance laws and procedures
Project daily sales and forecast hours into company scheduler.
Produce weekly schedule for 300+ employees.
District Trainer for all incoming Human Resource Manager’s
Education and ongoing professional training
Human Resource training courses in:
Presentation Skills, Multicultural Work Place, Harassment Free Workplace, Labor
Laws, Speaking and Thinking on your feet.
Hemet High- Graduated
Bilingual- Spanish
Contact this candidate