Customer Service Technician

Giang A. Nguyen

* ******** **. **********, ** ***45 508-***-**** *********@*****.***

OBJECTIVE

To obtain a position that would allow me to apply my strong customer service, technical and

communication skills.

EDUCATION

Quinsigamond Community College

2007-2008; 2010-Present

Biotechnology Program

University of Massachusetts Dartmouth

2008-2009

WORK EXPERIENCE

Evergreen Solar, Devens, MA (short-term assignment via TAC Worldwide) 2010

Manufacturing Operator

• Ensured proper manufacturing equipment performance and successful production output

• Operated ten machines of various stages of solar cell manufacture as well as troubleshooted and

resolved problems as it arose

• Performed preventative maintenance and fixes on various solar cell manufacturing equipment in a

clean room environment.

Walgreen Co., Worcester, MA 2007- 2010

Pharmacy Technician

• Received, entered, and filled prescriptions accurately for customers both on phone and in person

• Prepared admixtures and compound medication according to prescription specification and

established protocols

• Measured/weighed, packaged, and labeled medication following standards of quality

• Interacted with physicians and insurance companies to process claims and resolve issues

• Performed inventory, ordered pharmaceutical stock, and maintained stockroom and shelves

• Performed cashier transactions, updated data and records in database, and provided

comprehensive customer assistance

• Continually ensured maintenance of a safe and clean working environment

Chopsticks Restaurant, Leominster, MA 2004-2007

Hibachi Chef

• Prepared hibachi meals according to patron specifications while providing entertainment

• Ensured accurate and timely customer service in a busy environment

• Performed daily food preparation, inventory, and maintenance of kitchen and restaurant

Binh Anh Market, Worcester, MA 2002-2004

Floor and Backroom Associate

• Received weekly deliveries and managed products in stockroom and floor

• Assisted customers with product selection and performed cashier transactions

SKILLS

Computer: Microsoft Office-Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft

Outlook; Microsoft Windows XP, Intercom Plus, AS400

Languages: English and Vietnamese

CERTIFICATIONS

Certified Pharmacy Technician (CPht)

UTI Certification for Automotive Technician

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