Customer Service Sales

Puja Khanna

**** *. ******** ******, *******, IL 60613

630-***-****, ******.****@*****.***

Experience

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For10cents.com Park Ridge, IL

Merchandising manager July 2009 - Sept 2010

. Directed product placement operations and customer service

staff while supervising procurement of all ($100,000 monthly)

of company purchases

. Devised inexpensive daily sales, expenses and purchase

reporting tools (Google docs, Excel) which could be accessed by

the staff as they were streamlined.

. Conceived new employee training literature for newly hired

employees along with providing them with on the job Customer

service and Merchandising training.

. Responsible for establishing and maintaining relationships with

vendors and Negotiating long-term agreements and programs with

key vendors like ABT and Dell, boosting quarterly savings by

10%

. Responsible for expanding Company's customer base by writing

and releasing PR articles, engaging in online word of the mouth

marketing campaigns and seeding online communities with

creative information about the Company.

. Managed Facebook, yahoo and Google advertising campaigns

. Copy writing, proof reading, Editor of a wide range of business

materials, including direct mail, newsletters, and press

releases. Proven ability to use creative writing skills to

enhance business copywriting

IGIGI San Francisco, CA

Marketing and Promotions Intern Dec 2008 - Mar 2009

. Assisted in designing media kit and running marketing promotion

campaigns

. Provided key support to the Account Management, Media and Creative

teams in building online brand identity

. Conducted online target market research for the Media and Account

Management departments

. Assisted with pre-production for IGIGI photo shoots

Circa San Francisco, CA

Design and Marketing Intern Oct 2008 - Dec 2008

. Supported the Product Development/Design team with seasonal trend

analysis

. Checked and sent samples to prospective customers, following up

with special requests

. Met weekly with designers to learn the process of designing leather

accessories

. Performed trend analysis for belt lines distributed to Target, Gap

and Men's Warehouse

Perfume Center Joliet, IL

Sales Supervisor Oct 2000 - Dec 2006

. Supervised and trained junior associates to reach sales targets and

improve customer service

. Designed flyers, advertisements and window displays and handled

inventory

. Suggested change in sales strategy to increase sales transaction

per customer

Education[pic]

Fashion Institute of Design and Merchandising San Francisco, CA

Professional Designation Certification Graduated March 2009

Major in Marketing and Merchandise Honors student (3.84 GPA)

Columbia College Chicago Chicago, IL

Bachelors in Fine Arts Graduated March 2005

Major in Graphic Design

Skills

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Professional: Retail Management, social media campaigning, Target

Market research, Merchandising

Software: Adobe Suite, QuarkXPress, MS Office (Excel, Word,

PowerPoint)

Language: English, Hindi

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