Tigeia M. Murray

**** ****** *****

Augusta, Ga *0909

Home: 706-***-****

Cell: 706-***-****

Email: abjdym@r.postjobfree.com

OBJECTIVE: To obtain a position where I can contribute my Skills, Education

and Experiences to the success of a driven company.

QUALIFICATIONS:

. Skilled at learning new concepts quickly while working well

under pressure

. Ability to work as an individual or in a team environment

. Self motivated and able to organize, analyze and meet deadlines

with little or no supervision

. Ability to complete various tasks simultaneously while

maintaining accuracy

. Well trained in Microsoft Office, Lotus, Oracle, CRM programs

and Citrix

EXPERIENCE:

05/10-06/10 Electrolux Major Appliances (Kelly Services)

Augusta, GA

Customer Service Representative

. Performed troubleshooting tactics and placed orders in call center

environment

. Completed call center training to ensure proper execution of customer

service and company procedures

. Served customers in appliance recall situations

. Assisted field technicians via telephone to complete installation of

recall products

. Solved customer issues under pressure while maintaining professional

mannerism

09/08-03/09 Wellcare Healthcare Insurance Agency (Teleperformance

USA) Augusta, GA

Customer Service Representative

. Assisted members in GA and FL with government assistance

insurance accounts

. Provided resolutions to past due and terminated accounts

. Provided technical assistance with mishandling of active

accounts

Prescription Drug Plan Agent

. Assisted members with prescription information

. Assisted members with billing issues and escalations

. Enrolled new patients into program

10/07-01/08 Ikon Office Solution

(IKON) Duluth, GA

. Assisted customers with billing questions and concerns

. Requested invoices from corporate office for research

. Supplied adequate information to ensure research would be

completed in a timely manner

. Requested supplies for shipment

. Routed calls to appropriate departments for assistance

. Placed orders for new equipment

04/05-09/07

Key Account Representative

DS Waters Of America (Crystal Springs Bottled Water)

Flowerybranch, GA

. Assisted customers with detailed billing

. Managed high volume accounts

. Researched and resolved any and all major concerns key acct issues

with master accounts

. Established new service

. Placed orders for replacements

. Up sold equipment

. Provided technical support as needed via phone for customers & techs

to assists with existing as well as new customer's products and

equipments.

. Mentored and trained new customer service Agents

02/05-04/05 Professional Career Development

Institute Norcross, GA

Academic Advisor

. Recruited, enrolled, and advised incoming students

. Provided customers with product and service information

. Resolved conflicts

02/02-10/04

Futurecall

Augusta, GA

Telemarketing Sales Representative

. Assisted customers with billing questions

. Managed customer complaints and problems

. Solicited upgrades for BellSouth customers

. Provided technical assistance as needed

11/99-11/01 Sitel

Corporation

Augusta, GA

Help Desk Trouble Shooter

. Assisted consumers with technical support with internet software

. Provided billing assistance

. Mentored new employees to call floor per trainers request

. Managed multiple consumer complaints and issues

VOLUNTEER EXPERIENCE:

1/90-12/03 Jerusalem Baptist

Church

Augusta, GA

. Cooked and distributed meals to the needy

. Planned and participated in clothes drive for homeless

. Mentored youth members of the church

01/95-01/1998 Augusta Youth

Center

Augusta, GA

. Tutored children with their academics

. Planned and participated in community outings

. Taught classes in personal hygiene to summer camp students

. Mentored and trained new camp counselors

EDUCATION:

10/07-Present Everest University

Online

Augusta, GA

Criminal Investigations

08/00-05/03 Augusta Technical

Institute

Augusta, GA

Art

Westside High

School

Augusta, GA

REFERENCES:

Available upon request

Contact this candidate