Customer Service Manager

Location:

Posted:

October 15, 2010

DONA RUBY-AUPPERLEE

SANTEE, CALIFORNIA 92071

*********@*****.***

SUMMARY

Customer Service, business oriented professional with 7 years experience in the collection services industry.

Ability to build strong rapport with personnel, customers and associates built on knowledge, professionalism

and integrity. Areas of expertise include negotiating accounts receivables and maintaining positive customer

relations. Enhanced knowledge and skills through continuing education programs attended.

S KIL LS PROFILE:

• Senior Account Representive.

• Proficient in negotiating and overcoming objections.

• Excellent communication phone skill.

• Superb time management skills.

• FDCPA trained and certified.

• FACS, TIGER, CRS AND STARS collection systems proficiency.

• Works well with others to help achieve goals, self-motivate, & positive attitude.

• Mentored new employees through a Supervised Training program.

E mployment history:

A BSOLUTE COLLECT IO NS CORPORAT ION, San Diego, CA

Collector/Skip T racer, Februa ry 2010-P resent

C I R LAW OFF ICE, San Diego, CA

Legal Assistant/Closer, October 2008-2009

• Has work professionally with customers’ Power of Attorney to resolve delinquent balances, such as

Attorneys, Loan Officers, or CCC (consumer credit counsler) on a monthly basis.

• Negotiates arrangements daily with customers to close deals.

• Collected on High and Low balanced accounts.

A lliance One, San Diego, CA

Collector, February 2005-2008

• Collection experience on numerous clients (Citibank BK, Capital One Quad, Capital One BK).

• Ability to hit or exceed monthly goals, personal and or group office goal.

• Was team lead. Duties were to help train and develop new collectors for our department. Which also

included helping fellow collectors with second talk offs or resolve disputes.

• Passes client & manager audits or reviews.

• Skip-trace collection accounts to obtain good information in helping to collect a debt