Customer Service Administrative Assistant
Resume:
Tawana Mayer
Jersey City, New Jersey 07305
201-***-**** Cell
******-*****@******.****************.***
OBJECTIVE: To obtain a position within an organization, where my experience, accomplishments, and proficiency
will allow me the opportunity for growth while making a valuable contribution to the company.
PROFESSIONAL EXPERIENCE:
Community Solutions
April 2010- June 2010
Jersey City, NJ
Case Manager (Internship)
Schedule, conduct and document group sessions with the JJC population
Address client personal issues and program performance.
Maintain client’s files and ensure compliance with agency policies
Develop and documents program plan goals with clients
Providing job readiness preparations, along with community resource
referrals.
January 20 07- April 2010
Newark, NJ Berkeley College
Administrative Assistant
Photograph and develop student identification cards
Assisted students with inquiries
Entered data into computer
Assisted the program director with campus events
August 2004- Dec 2005
Newark, NJ IDT
Customer Service Representative
Assistant to director of billing department:
Received 80 calls per day from customers concerning their accounts
Issued Credits, refunds and made billing payments
Placed customers on payment arrangements
PROFESSIONAL SKILLS:
SOFTWARE: MSOffice XP, MS Word, Excel, PowerPoint, Access, Internet Explorer
Ability to type 40-50 wpm
EDUCATION:
2006-present Berkeley College
Pursuing Bachelor Degree in Criminal Justice with an expected graduation date of March 2011
REFERENCES: Available upon request
Tawana Mayer
249 Princeton Avenue
Jersey City, New Jersey 07305
******-*****@******.****************.***
To Whom It May Concern:
Please note that I am interested in the position your organization currently has available.
My resume reflects my professional skills, which will enable me to handle and coordinate a
variety of work assignments effectively and efficiently.
Based on my education, acquired skills and previous work experience, I am confident
that I can handle any endeavor. I am positive that I would be a valuable asset to your
organization.
I would gladly welcome the invitation to discuss employment opportunities with you. I
look forward to hearing from you soon.
Thank you in advance for your time and consideration.
Sincerely,
Tawana Mayer
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