Customer Service Manager

edward clark taylor

425-***-**** ( ************@*****.***

Objective

Seeking employment opportunity that will utilize my skills and

experience

Summary of Qualifications

. Over 5 years experience in delivery plus 3 years as a Courier

. Knowledge of the Puget Sound Area

. Strong written and oral communication skills, able to communicate

effectively with diverse populations

. Strength and ability to lift up to 50 pounds

. Fine motor skills in handling all material

. Well organized, with strong and accurate basic math skills

. Accurate and on-time completion of tasks according to written or

oral instructions

. Experienced in all aspects of shipping and receiving manifests and

operations

. Knowledge of UPS and FEDEX shipping platforms

. Certified in all Lift-truck types and Roll Clamp Trucks

. Experienced in Inventory Control and Cycle Counting

work history

Forklift Operator, Advanced H20 Bottling 2010

. Operated Double forklift to load and unload trucks for delivery

. Filled out proper Bills of Lading for shipment to customer,

according to Transportation regulations

. Accurately fulfilled all orders according to Bills of Lading -

pulled, packed, shipped - accurately and completely

Courier, Iron Mountain Records Management 2007-2010

. Delivered time sensitive files to various clients in the Puget

Sound Area

. Expedited "Rush" deliveries and Half day deliveries as needed

. Accurately delivered all files to the proper clients, utilizing

scanners and other equipment

Order Puller/Delivery Driver, Goetz and Sons Western Meats 2002- 2006

. Selected meats and assorted food products, according to clients

preferences

. Delivered meats and assorted food products to regional restaurants

. Formed successful business relationships with head chefs

. Provided front-line customer service to regional restaurants

. Purchased inventory and received deliveries when Plant Supervisor

away

. Assisted in all plant functions

Shipping/Receiving Assistant, Publishers Press Incorporated 1997- 2002

. Utilized UPS computer shipping system to ship finished books to

customers

. Selected paper required for printing jobs and delivered to printing

presses

. Maintained accurate paper counts on stock papers for uninterrupted

supply

. Operated Forklifts and Roll Clamp Trucks-certified

Shipping Manager, Lawson Yeates Supply 1995 - 1997

. Fulfilled and shipped all orders to 75 Branch Managers and

Customers

. Received, inventoried and stocked all materials

EDUCATION

Salt Lake Community College, Salt Lake City, Utah

Business Management and Marketing

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