Customer Service Administrative Assistant
Resume:
Betty V. Simmons
**** ******** **** ~ Brooklyn, NY 11226 ~ 718-***-**** ~
*****.*.*******@***.***
Qualifications Summary
Skilled Administrative Assistant with 5 years of experience planning,
coordination and support of daily operational and administrative functions
in a corporate environment. Demonstrate excellent communication,
organizational, time management, and problem solving skills. Exercise a
high level of confidentiality, and decision making abilities.
Professional Experience
Verizon Communications - New York, NY
8/1979 - 4/2009
Executive Assistant
3/2004 - 4/2009
* Demonstrated capacity to provide comprehensive support for executive-
level, excel at scheduling meetings, coordinating travel, maintained
directors' calendar, and managing all essential tasks.
* Developed and maintained administrative processes that reduce redundancy,
improve accuracy and efficiency, and achieved organizational objectives.
* Proven track record of accurately completing reports and information
management within a demanding time frames.
* Directed the timely and accurate processing of more than five million
dollars in monthly receivables for vendors and outside contractors.
* Reviewed, and processed departmental monthly invoices & travel expenses
for computerized methods of payments.
* Responsible for the orderly establishment, maintenance and retrieval of
information and correspondence on a daily basis to ensure immediate
access to current and historical files.
* Handled daily incoming calls, offered a customer-friendly greeting, and
promptly routed calls.
* Processed payroll for a department of 100+ employees.
* Ordered office supplies using electronic means to ensure accuracy and
distribution of supplies.
* Sorted and distributed incoming and outgoing mail and arranged overnight
express deliveries.
Administer Workforce 7/2001
- 3/2004
. Provide quality customer service and investigate all queries through
consistent, accurate, timely and concise answers to Human Resource
related questions using Human Resource reference material & databases.
* Received recognition award for handling 1000+ calls in a month.
* Expand the HR Helpline function Verizon-wide, which will created a
customer base of 245K active management, associate & retired employees.
* Integrate a standardized HR helpline process within the Verizon
footprint.
* Communicate and support Human Resource organization in the rollouts and
implementation of new policies & procedures.
Bell Atlantic - New York, NY
Specialist
7/2000 - 07/2001
* Process external candidates' applications against the department
requisitions where the external applicants' skills are effectively
utilized by the department objectives successfully.
* Conduct external associates' interviews.
* Discuss job requirements with the external candidates.
* Coordinate external job offers including determination of compensation
and clarification of benefits inquires.
* Follow up with the client for recommendations of future needs within
their departments.
Administrator
4/1998 - 07/2000
* Schedule medical, process background investigations, type job offer
letters for potential external hire candidates.
* Setup all required testing for external hires.
* Provided written and verbal test feedback.
* Retrieved and resolved calls from the employment helpline.
Education/Professional Development
Workforce One - Brooklyn, NY
1/2010 - 4/2010
Computer Skills Assessment 1/19/10
MS Outlook 2/04/10
MS Word 2/08/10
MS Excel 2/10/10
MS PowerPoint 2/11/10
Office Procedures (Format & Filing)
3/26/10
Exploring Windows
4/01/10
Introduction to Internet
4/08/10
Career Quest - Medical Billing/Office Administration
5/2010 - 6/2010
500 8th Avenue
New York, New York
Career Quest - Quickbooks/Bookkeeping 8/2010 -
9/2010
500 8th Avenue
New York, New York
Clara Barton High School for Health Professions - Business
Brooklyn, New York
Volunteer
2010 Arthritis Walk in Battery Park - New York, NY
4/25/10
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