Customer Service Representative

Shampaine L. Bennett

***********@*****.***

**** ********** ** **** :(562) 313-

6259

Fullerton, Ca 92835 Cell :(562) 991-

4126

Objective: Seeking entry level position as a customer service

representative. Offering excellent skills in telephone techniques, typing,

and customer service.

Skills and abilities:

. Exceed all of my performance goals

. Cheerful outlook & positive attitude

. Able to grow with company through versatility and adaptability

. Excellent computer skills

. Hard working, independent, and reliable

. Excellent problem solving techniques

. Outgoing and Ambitious

Professional Experience:

Customer Service Representative

02/2010- Present

City of Cerritos

Cerritos, Ca

. Provide excellent customer service, while assisting customers with

questions and concerns. Resolve an average of 200 inquiries a week,

while following job guidelines.

. Maintain a professional relationship with many clients while

demonstrating outstanding problem solving and active listening skills.

Customer Service/Collections Representative

11/07- 12/09

Bank of America

Brea, Ca

. Handled customer complaints and inquiries while answering 100+

incoming calls daily,

. Assisted customers with various issues and concerns, including

utilizing conflict resolution to maintain excellent customer service.

. Responsible for contacting customers via telephone to collect on

delinquent payments.

. Provided detailed and accurate written accounts of customer calls for

future issues.

. Managed a high-volume workload within a deadline driven environment.

Education:

Cerritos College

Currently

Attending

Contact this candidate