Manager Customer Service
Resume:
ALASHA RAYNOR
**** ******** ****, ***: ***, San Leandro, CA 94578 * Phone: 510-***-**** * E-mail : ************@*****.***
OBJECTIVE: Administrative Manager or Office Manager
HIGHLIGHTS AND QUALIFICATIONS:
CORPORATE EXECUTIVE ASSISTANT CORPORATE ADMIN SPECIALIST SCHEDULING & CALENDAR
QUICKBOOKS BUDGET ANALYST HUMAN RESOURCES MANAGEMENT FINANCIAL REPORTING
CLIENT RELATIONS
EVENT MANAGEMENT MARKETING PLANNING AND PROMOTION OPERATIONS MANAGEMENTS
* W indows XP *Microsoft Office *Outlook *PowerPoint * Word * Excel *Access * File Maker Pro * Point of Sales
EXECUTIVE ADMINISTRATIVE SUPPORT
Assisted human resource with new hires & benefits intake.
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Responsible for company’s hotel, and travel arrangements & prepared expense reports.
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Processed daily A/R into banking & log system and handled daily banking deposits.
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Provided administrative support to the team and handled any administrative project as requested.
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Assisted clients with inquires, and arrangement for company meetings, conferences, corporate and planned social events.
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Responded to calls of complaint or problems and attempt to resolve the problems.
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Presented clients with proposals and finalized banquet contract agreements, and negotiated & booked guestrooms for clients.
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Maintained department sales & catering budgets, created and distributed weekly & monthly reports.
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Managed office administrative responsibilities, generated letters and memos.
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Responsible for A/R, A/P and employee payroll.
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Negotiated renewal of vendor contracts.
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Provided administrative support to Regional Executive Coordinator and Apprentice Staff.
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Administration of contractual proposals relating to construction projects, landscape and maintenance contract amendments.
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Responsible for preparing bids and work orders, with direction negotiating specifications for materials, equipment, manpower, or other
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construction services.
Handled hotel & travel arrangements, web cast meetings, conference calls, prepared client info packages.
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Responsible for preparing bids and work orders, with direction negotiating specifications for materials, equipment, manpower, or other
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construction services.
Maintained filing systems, proofread, format and edit documents and memo distributions.
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Handled all administrative functions for the Director of Marketing.
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Managed outlook calendar and personal files and scheduled/coordinated conference rooms meetings.
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Assisted with creating PowerPoint presentations.
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Interviewed parents and children for intake and applications
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ADDITIONAL SKILLS
QUICKBOOKS BACKGROUND CHECKS ORGANIZERS TOOLBOX DATABASE
PBX SWITCHBOARD 10-KEY (12,000 KPH) IBM TERMINALS PROJECT MANAGEMENT
PROJECT COST * BUDGET ANALYST * COURIER RETRIEVING * FACILITATIONS AND PRESENTATIONS
MEDICAL ADMINISTRATION MANAGEMENT
Determine patient eligibility and coordinate schedule of admissions.
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Maintain working knowledge of Medicare/Medicaid and assist with managed care referral process.
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Coordinate and schedule admissions with patient/family or referral sources.
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Receive and process patient/family information from referral and/or family member.
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Ensure appropriate admissions paperwork, referral sources and other admissions data are entered into the automated referral system.
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Determine patient eligibility criteria with guidance from Patient Care Coordinator.
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Assess, evaluate and adjusts admission priorities based on needs of patient/family.
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Obtain patient/guardian’s signature on all required permits, releases, authorizations, etc.
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Alert department heads of projected changes: i.e. admissions, bed changes and discharges.
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EMPLOYMENT HISTORY
08/2009- Present Sales Support Admin Assistant, Give Something Back, Oakland, Ca
01/2008 – 08/2009 Assistant Manager, Ari’s Angels Childcare, Oakland, CA
01/2006 – 01/2008 Property Manager, R & N Investments, Oakland, CA
06/2006 – 12/2007 Customer Service Representative, Target, Hayward, CA
01/2005 – 05/2006 Office and Personal Assistant, Wings of Love, Oakland, CA
EDUCATION:
2005 Medical Studies, Merritt College, Oakland, CA
2009 Medical Administration & Assistant, Eden Area ROP, Oakland, CA
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