Customer Service Engineer
Resume:
Fredrick McDowell
**** ****** ****** ****- *********, North Carolina
PROFESSIONAL PROFILE
A focused and results oriented Customer Services professional.
Offering comprehensive experience in Management, Public Relations,
and Sale Services. With skills ranging from, developing action plans,
contract negotiation, recruiting and problem solving. Strive to
meeting customer's requirements and needs. Willing to do what it
takes to fully satisfy customers. Well organized in coordinating and
completing projects. Excellent communicator ability to explain
thought processes well. Takes job very seriously and work well under
pressure. Hard worker. Demonstrated ability as an innovative thinker
and creative problem solver. Committed to personal excellence in a
professional environment.
Key Areas of Expertise:
(Project Management/Coordination (Status Reports
(Daily Production (Oral and Written
(Communication Skills (Facilitate Meetings (Staff Management
(Positive Attitude
(Quality Assurance
(Understanding (Client Relations
(Presentations
PROFESSIONAL EXPERIENCE
July 2007-
August 2009
Yard Waste Engineer
Allied Waste Services,
Charlotte, North Carolina
Provide the highest quality service in an
environmentally responsible
manner. Demonstrating exceptional face to face
Customer Services to
commercial and residential clients. Currently have
posses NC Class A
CDL's. Up to date and current with all OSHA safety
training and regulations.
August 2003-
June 2007
Sr. Collections Specialist
AmeriCredit,
Charlotte, North Carolina
Assist in managing day to day performance of
Collections staff within a large
multi-functional centralized processing service center. Ensure
achievement of productivity and service
goals for area of responsibility are met or exceeded.
Responsible for developing world class internal and external
service relationships. Responsible for staff development and
training to ensure that staff can meet unit objectives and long
term goals. Ensure that proper processes are in place to
proactively address workflow issues as they arise. Develop and
monitor the application of operating systems including policies
and procedures, operating structure and information flow.
Responsible for weekly work in progress reports to my manager.
August 2003-
August 2002
Customer Services Representative
Credit Systems,
Charlotte, North Carolina
Initiate and receive collection phone calls on
past due accounts (30+ days delinquent) and complete appropriate
system documentation in accordance with corporate policy and
objectives. In addition, handle incoming payoff calls from
customers, provide problem resolution as necessary, prepare
repossession files, and initiate extensions and amendments
agreements within prescribed guidelines. Review collection calls
and various collection reports (production reports, delinquency
reports) with a Collections Manager. Responsible for assisting
other collectors during their orientation period or with
questions or difficult calls. Other duties/activities was
performed as assigned and/or requested.
April 2002 -
July 1998
Customer Services Representative/ Technical Assistance
Sprint PCS,
Charlotte, North Carolina
Assist with elevated issues and irate callers. Support teams to
ensure
consistent and accurate delivery of information and service to
all
customers. Lead, coach and manage team. Ensure optimum
performance and
quality customer service. Monitor call volume and staffing to
ensure
call quality and standards are met. Answered calls continuously
in a
professional manner and with excellent telephone etiquette.
Ensured
customer understand their cellular phone services and how to
access our internet
portal. Provide information to potential customers on the
advantages of Sprint PCS wireless service. Performs root cause
analysis and resolves any issues or concerns. Show customer our
commitment to quality service.
EDUCATION
West Charlotte High School
General Classes- 1990
US Army Reserves
Combat Engineer 1990-1998
Central Piedmont Communicate College
Computer & Business Administration 1996-1998
References Available Upon Request
Dear Sir/Madam:
In the interest of exploring career opportunities in Customer Service.
Where my Collections, sales and Leadership skills can be an asset.
I enclose a copy of my resume for your review and consideration.
As you will note on the enclosed resume, my expertise encompasses a
well-diversified background in Customer Credit Solutions and Management. I
possess a natural talent for troubleshooting and developing pro-active
solutions to problems.
I am a highly motivated and results oriented individual who believes in
achieving objectives. My ability to accept various responsibilities
and communicate with people at all levels is outstanding. My
organizational skills, project coordination abilities, and attention to
detail have greatly enhanced my career.
To increase my value to your company, I welcome the opportunity to
receive additional training.
I look forward to meeting you to further discuss how my qualifications
can be mutually beneficial, and await your reply.
Sincerely,
Fredrick McDowell
Enclosure
Contact this candidate