Customer Service Sales

K amari R. Little

**** **** ********* *******, ******, Alabama 35244

*********@*****.*** 205-***-****

PROFILE

• Thorough knowledge and understanding of the political process, including communication and public opinion

analysis

• Strong leadership and managerial skills - Excellent administrative and technical abilities

• Excellent planning and organizational abilities - Strong interpersonal skills

• Computer skills include MS Word, MS Excel, MS PowerPoint, SPSS

• Highly autonomous and capable of multitasking with limited oversight

• Prior retail and customer service experience

EDUCATION

Birmingham-Southern College, Birmingham, AL / 2010

• Bachelor of Arts Degree in Political Science

• GPA: Major: 3.36 Cumulative: 3.212

• Cornerstone Award

• Randolph Hearst Foundation Scholarship

• Regions Financial Corporation Outside Scholarship

• Black Student Union Minority Scholarship

• Black Student Union Minority Scholarship Committee Member

• Freshmen Volunteer

• Resident Advisor

• Black Student Union (President, Vice-President, Multicultural Advisory Committee Representative)

• One-A-Chord Gospel Choir

• Allies (Public Relations Officer)

• President’s Service Team

• Quest II Campus Events Coordinator

EXPERIENCE

Wachovia/Wachovia, Phone Banker I, Homewood, AL/ June 2010 – Present

• Provided exceptional customer service

• Quickly and efficiently handled customer inquires according to bank policies

• Enhanced the customer's relationship with Wells Fargo by marketing new products and services.

• Offered customers solutions to meet their specific banking needs

Birmingham Southern College Quest II Coordinator, Birmingham, AL /June 2009- May 2010

• Planning and Coordination of various events tailored to Birmingham-Southern Students

• Personally managed a Coordinator Budget of $10,000+

• Collectively managed Quest II budget of $150,000+

• Booked events in a timely manner

• Operated as a liaison between the vendor and the college

• Created Publications for all events planned

• Evaluated and analyzed completed events based on survey data

• Exceeded satisfaction threshold is all events.

Birmingham Southern College Work-Study, Birmingham, AL / Sept. 2006- May 2009

• Provided Exceptional Customer Service

• Documented incoming and outgoing Package Inventory

• Created Schedules for Other Work-Studies

• Performed General Clerical Work/Data Entry

NCI Wireless / Jun. 2008- Aug. 2008

• Sold cellular phone devices and other supporting peripherals

• Advocated the best mobile solution for a customer

• Provided great customer service on behalf of NCI Wireless and T-mobile

• Exceeded targets for customer satisfaction

• Maintained low return-to sales-ratio

Circuit City, Tuscaloosa, AL/ Mar. 2006- Aug. 2006

• Diagnosed and repair of every computer received

• Actively listened to clients to decide the best method of repair

• Sold computing related hardware and electronics

• Provided the customer with the best products that meet their criteria

• Meet and exceeded targets for attachments and other peripherals

Sears Holding Corporation, Tuscaloosa, AL / Dec. 2005- Mar. 2006

• Sold high definition televisions and other supporting electronics

• Recommended the best solution to every client’s unique needs and wants

• Guided customers through the process of television and electronics repair

• Maintained low return to sales ratio

EXTRACARRICULAR

Allies Public Relations Officer, Birmingham, AL/ 2010-Present

• Created Digital Publications Promoting Events

• Communicated with the student newspaper to garner publicity

• Updated the organizational website

• Circulated the quarterly newsletter

Birmingham Southern College Resident Advisor Birmingham, AL / Aug. 2008- May 2010

• Assessed and responded to the needs of 32+ residents

• Created, planned, and implemented educational, social, and recreational programs

• Served on the Resident Assistant Selection Committee

• Acted as a liaison between residents and the Office of Residence Life

• Counseled peers and residents on personal, academic, and career concerns

• Managed various administrative duties including maintenance requests, incident reports, and room transfers

• Enforced and upheld university policies

Black Student Union, Birmingham-Southern College / Sept. 2007- Apr. 2009

• President/Vice President/ Multicultural Advisory Representative

• Headed and organized weekly executive meetings- Planned annual budget

• Planned and Coordinated Black History Month Events on behalf of BSU and BSC

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