Customer Service Sales

TIFFANY M. LAMAS

** ******* ****** ? Covington, GA 30016

678-***-**** *******@*****.***

OBJECTIVE & PROFESSIONAL PROFILE:

To secure job position which would effectively utilize prior experience,

training abilities, and offer opportunities for professional growth and

advancement.

* Proven Leadership & Management-Flexible & Team Player

* Efficient Organization and Time Management skills

* Excellent Communication Skills; Written & Verbal

* Exceptional Customer Service Skills

PROFESSIONAL EXPERIENCE:

Buncombe County Department of Social Services, Southwestern Child

Development 07/09-07/10

Subsidy Unit, Child Care Lead Social Worker Asheville, NC

Coordinate and supervise the daily work of the Social Work staff in

the Buncombe County Unit.

Responsible for policy interpretations for Buncombe County in

collaboration with the DCD Policy Consultant.

. Prepare and conduct monthly staff meetings

Act as the point of contact for any issues, problems or questions that

the Social Workers may have.

Responsible for scheduling of Social Workers, if needed, for

transition times and approved leave times.

Act as a liaison with Buncombe County Department of Social Services

Contract Administrator and County Monitor.

. Set up referral processes within DSS with each appropriate unit.

. Maintain knowledge of the policies in the Subsidized Child Care

Services Manual and changes that may impact subsidy services.

. Ensure that Social Work staff are knowledgeable of current policies

and changes.

. Maintain the Foster Care caseload with appropriate database system,

meet with foster care workers and families.

. Meet with families and perform initial assessments to determine

eligibility for child care subsidy programs, according to state and

federal standards.

. Produce monthly waiting list report.

. Handle all local and state appeals with the hearings officer.

. Provide priority services for Work First participants, Foster Care

participants and Child Protective Services referred clients as soon as

possible after request is made.

Zara Inc. 10/08-07/09

Retail & Merchandising, Sales Associate Atlanta, GA

. Customer Service & Sales

. Cash Management & Store Administration

. Visual Merchandising

. Receive Shipments & Store Inventory

. Trained employees on Cash Management and Store Administration

Southwestern Child Development 07/05-

09/08

Subsidy Unit, Child Care Social Worker

Webster, NC

. Customer Service- Interacted with Diverse populations

* Determined fees for child care services based on clientele income

* Created and maintained confidential files with detailed case note

documentation

* Provided information to clientele regarding types of child care

arrangements available within the county

* Provided family crisis counseling & referred families to appropriate

agencies

* Functioned as liaison within the county

* Trained employee on subsidy policy and procedure

Western Carolina University Bookstore 07/02-

07/05

Retail & Merchandising, Sales Associate

Cullowhee, NC

* Customer Service & Sales

* Cash Management

* Store Inventory

LEADERSHIP & COMMUNITY INVOLVEMENT:

D.I.V.A.S. for Jesus & Campus Rock Ministry, Western Carolina University

08/05-05/08

Staff Personnel Cullowhee, NC

. Worked closely with students from diverse backgrounds in a higher

education setting

. Worked collaboratively with students, faculty and staff in a wide

variety of university committees, departments and or student

organizations to develop and implement programmatic initiatives

. Handled sensitive and confidential issues

. Created marketing materials: brochures, flyers, etc.

. Led and conducted group meetings and group functions

. Assisted with Budget goals and monitoring expenses

. Public Speaking

S.A.F.E House 08/04-12/04

Intern Bryson City,

NC

. Worked closely with Domestic Violence victims and families

. Handled sensitive and confidential issues

. Worked collaboratively with Law Enforcement Agencies and Court of Law

. Attended court hearings

. Documented and maintained confidential information

. Assisted with S.A.F.E. House Thrift Store operation

. Assisted with S.A.F.E. House Domestic Violence Shelter operation-"live

in" and on call Administrator

Skyland Care Center & Mountain Trace Nursing Center

01/04-05/04

Volunteer Sylva, NC

. Worked closely with residents and families in Nursing Home setting

. Visited residents on weekly basis

. Talked and read to residents

. Created holiday keepsakes for residents

. Assisted residents with community activities

EDUCATION:

Bachelor's of Science in Social Work 08/00-12/04

Western Carolina University Cullowhee, NC

COMPUTER SKILLS:

* Microsoft Word, Excel, PowerPoint, Outlook, Access, Internet

Applications

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate