Real Estate Customer Service

Marta Phillips

***** *. **** **. #****, Phoenix, AZ 85044

T: 480-***-**** / ***********@***.***

Professional Qualifications

Sales professional with 5 + years experience both in real estate sales and

operations

13 + years experience in customer service

8 + years experience working in the finance industry

Results driven; met and exceeded goals set

Relationship developer. Prospected, cultivated, & developed relationships

with clients, mortgage brokers, business developers, escrow officers, HOA

management

Self motivated problem-solver with proven experience in multiple areas of

marketing and sales strategies

Energetic, charismatic & team-oriented individual that is capable of

leading sales both on an individual and team basis

Professional Experience

Operations Manager, Real Estate Sales Agent

2007 -2010 Antigua Condominiums, Scottsdale, AZ

Formed relationships with buyers and agents to assist in the purchase and

sale of new homes.

Effectively showed properties to potential buyers and agents; negotiated

the sale; wrote up offers and purchase contracts; coordinated all

transactions in the sale of a new home from beginning to closing.

Established relationships with Lending Companies as well as Title

Companies; kept in close contact with loan officers and escrow officers to

ensure all documents were received and in a timely manner. Served as

liaison between the HOA property management and the residents.

Successfully managed the Sales Office and ensured all aspects of the

purchase contracts were met; coordinated all marketing for the office; met

with Publishers and assisted with the ad copy and content of Antigua's

advertising; ensured all advertising deadlines were met. Managed the

maintenance staff; confirmed all work was completed on the new homes prior

to the buyer taking possession. Ensured all resident repair requests were

completed.

Real Estate Sales Agent

2006 -2007 Taos Condominiums, Phoenix, AZ

Formed relationships with buyers and agents to assist in the purchase and

sale of new homes.

Established relationships with Lending Companies as well as Title

Companies; kept in close contact with loan officers and escrow officers to

ensure all documents were received and in a timely manner.

Effectively showed properties to potential buyers and agents; negotiated

the sale; wrote up offers and purchase contracts; coordinated all

transactions in the sale of a new home from beginning to closing.

Real Estate Sales Agent

2004 -2006 Bentley Real Estate Group, Phoenix, AZ

Successfully guided homebuyers through the entire home buying process;

showed properties to potential buyers; wrote up purchase contracts and

presented offers to sellers.

Made out bound cold calling to generate new buyers and sellers

Created my own marketing plan; distributed marketing materials to the

community.

Handled all transactions involved in the sale of a property, from

beginning to close of escrow.

Attended classes and seminars to keep current with the new laws, forms,

and procedures related to the real estate industry.

Debit Card Compliance Specialist

1996 - 2004 JP Morgan Chase, Tempe, AZ

Monitored bankcard fraud claims for compliance with regulations; processed

monetary adjustments based on decisions by Debit Challenge and Debit

Investigations Departments.

Interfaced with Branch Account Managers across the network to facilitate

customer experience during fraud incidents including setting up new

accounts and crediting fraud dollars.

Prepared daily financial ledgers to ensure appropriate credits to customer

accounts.

Education

2003 Scottsdale Community College, Scottsdale, AZ

Real Estate Professional

90 hours of classroom time toward real estate licensing requirements.

Passed the National Real Estate Exam and Arizona Specific Examination

1990 - 1993 Arizona State University, Tempe, AZ

Business Management

Completed coursework toward General Business Degree

Other Experience / Training / Membership Designations / Awards

Actively licensed as a Real Estate Agent in Arizona

Member of the Phoenix Association of Realtors

Member of the National Association of Realtors

Fluent in Spanish - verbal and written

Public Speaking Training

Chase Top Performer and Customer Service Award

References

References are available on request.

Contact this candidate