Project Manager Sales

-- Technical Writer --

** ***** ** ********** ** IT, seven years of experience as a technical

writer and consultant helping clients in varied industries meet their

business goals through requirements gathering and analysis, prototype

development, documentation, testing and information architecture. Graduate

coursework and practical experience in user-centered design, information

architecture, human factors and HCI.

Hardware/Software: Windows, Macintosh, HTML, Java (Intermediate), Microsoft

Office Suite, Visio, SharePoint, RoboHelp, LearningGuide, Dreamweaver,

Microsoft Project, Confluence and IBM Rational tools ClearCase, ClearQuest

and ReqPro. Familiar with Axure, Adobe PhotoShop, Captivate, Web 2.0,and

Acrobat.

Related ExperienCE

Information Architect ? Creative Circle August 2010

Client: Centerpoint (Short-term contract)

. Wrote detailed functional specifications for a large client site redesign

using Visio

. Edited site wireframes

. Participated in team meetings, presented status reports

Technical Writer ? Horizon Technologies April 2010 -

July 2010

Client: Exelon (Short-term contract)

. Documented processes and procedures for the Architecture & Engineering

and Customer Information Management Systems groups to support the global

IT change management initiative

. Edited processes to ensure compliance with Exelon's IT standards and

management model

. Clarified client requirements, business needs and project objectives, via

feedback sessions and client meetings, in collaboration with all

stakeholders.

. Mapped process flows, documented requirements and conducted steering

board reviews

Technical Writer ? Riverpoint Group December

2009 - March

2010

Client: Knowledge Advisors (Short-term contract)

. Wrote and edited user guides for Metrics that Matter, a human capital

analytics system, using the AP Style Manual.

. Planned and executed content migration project for more than 2000 pages

of documentation

Technical Writer/Information Architect ? Sapphire Technologies November

2008 -

August 2009

Client: Accenture

. Led initiative to produce a, interactive documentation site for a global

audience. Managed process from inception through deployment.

. Strategized project scoping and specifications documents, to clearly

communicate project roadmaps.

. Worked closely with SMEs, stakeholders and developers to gather

requirements, create functional specs and use case documents.

. Created user guides, admin guides, installation guides and quick help

documents for java-based applications and system hardware.

. Conducted training sessions and conference calls for a global audience

that included all management levels, soliciting feedback and explaining

project goals and user needs.

. Worked with deployment team to create and revise release and deployment

plan documents.

. Conducted virtual training sessions for applications as needed for a

global audience.

. Created and managed content for Intranet site. Developed and successfully

executed a plan to migrate 1500 pages of documentation to the Intranet

site.

. Worked on a quarterly release cycle with developers and designers to

create documentation for tools designed on the Eclipse platform including

developer's guides, end-user guides and training materials, online help

and messages.

. Worked with developers to document process flows and iterate prototypes

in an Agile environment.

. Edited documentation for consistency and clarity created by a global team

using the AP Style Manual.

. Conducted weekly status meetings with demos to report progress and

incorporated feedback from stakeholders and users to iterate site design.

Consultant - Writer/Business Analyst ( Self Employed ? Chicago, June 2005-

IL January 2008

Worked various short-term assignments for clients while caring for my

family.

Client: McDonald's Corporation 2/2005-9-2005

. Wrote electronic and paper documentation, solicited feedback on

documentation from users and incorporated feedback in design iterations.

. Authored print and electronic brochures, newsletters, press releases and

bios. Directed online promotional campaigns for musicians and small

business owners.

Client: ANCO/NWI Credit Union - June 2006

. Conducted user research and testing for an accounting system developed by

a small software designer.

Client: Accenture 3/2006 - June 2006

. Developed and managed Web site content. Gathered and analyzed

requirements for client projects. Worked closely with SMEs and

stakeholders to ensure accuracy of content and optimal usability. Created

prototypes and site maps based on user research.

Technical Writer/Web Content Developer ( Paladin Staffing ? July 1998-

Chicago, IL March 2002

Client: The Pampered Chef 7/99 - 10/01

Software used: MS Office, Visio, PhotoShop, Dreamweaver, FrameMaker, XML,

HTML

. Served as team lead, working closely with the project manager, in the

production of an e-commerce site. Gathered requirements and translated

requirements into business goals, worked with designers and developers to

create prototypes, planned and conducted usability studies, worked

closely with stakeholders to ensure content accuracy and optimal

usability.

. Coordinated work of employees and outside contractors to meet deadlines,

budgets, and client demand. Provided situational leadership to motivate

individuals.

. Wrote electronic and paper documentation including user guides, training

manuals, tutorials, administrative guides and online help.

Technical Writer/Web Content Developer ( Paladin Staffing ? July 1995-

Chicago, IL July 1998

Client: Verizon Business

Software used: MS Office, PhotoShop, Dreamweaver, RoboHelp, HTML, MS

Publisher

7/97-7/98

7/95-1/97

. Published monthly field sales and service personnel technical

reference manual

. Published and distributed monthly newsletter for MCI/Worldcom's

Midwestern local sales and support teams using PhotoShop and MS

Publisher

. Gained internal exposure in national company newsletters and other

communication vehicles for regional sales representatives

. Monitored activities of competitors as well as media coverage of

MCI/Worldcom and presented the information via biweekly status reports

. Created a database for sales proposals and performed competitive

pricing analyses for large bids using Excel

earlier Career

Production Assistant/Writer/Elementary School Substitute January

Teacher 1992-August

1995

Other Work Experience

Volunteer Spokesperson ( American Heart Association ? Chicago, October

IL 2007-Present

Activities

. Alpha Lambda Delta Honor Society

Education

Bachelor of Arts, Major in English, 1991

. The University of Illinois, Chicago, IL

Master of Science, Technical Communication and Information Design, 2000-

2001

. The Illinois Institute of Technology, Chicago, IL - Completed one year

of a two year graduate program

Academic Recognition: The University of Illinois President's Leadership

Program

. Member of Alpha Lambda Delta Honor Society

. National Dean's List

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