Customer Service Quality Control
Resume:
Deyanira Pena
Woodland Park, NJ **424
**************@*****.***
overview
A well-motivated professional with over eight years of accounting and
administrative experience. Highly trustworthy, discreet and ethical.
Resourceful in the completion of projects and effective at
multi-tasking.
education
Bachelors of Science Degree: Management 05/2007
New Jersey Institute of Tech: Newark, NJ
Concentration in Accounting
computer skills and language
Fluent in Spanish
Microsoft Office 2007, Windows 7, MAC OS, Internet
Accpac Accounting, QuickBooks, S.A.P Accounting
PROFESSIONAL EXPERIENCE
Accounting Manager 01/2001 - 06/2009
Aqua Products, Cedar Grove, NJ
Effectively billed over 300 invoices daily. Processed all types of
cash receipts. Managed petty cash, office supply request and
expenses. Efficiently reduced the time to reconciled bank and general
ledger balances. Recorded general ledger and sub ledger entries.
Established customer credit limits, activated credit card terminals
and managed all chargeback. Effectively collected on current and past
due accounts. Oversaw international accounts and handled purchasing
requisitions. Processed payroll for over 100 employees. Trusted with
signing checks and making deposits and withdrawals.
Customer Service/ Quality Control
National Telecommunications, Cedar Grove,NJ
Answered a high volume of incoming calls to help customers with their
long distance needs and concerns. Sold customers new products and
services. Screened calls to ensure quality control and customer
satisfaction of the product.
Bank Teller
PNC Bank, Cedar Grove,NJ
Provided customer service. Assisted with deposits and withdrawals.
Trusted with Head Teller responsibilities to distribute a significant
amount of money to the other tellers. Assisted the financial personal
with deposits and withdrawals.
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