Customer Service Data Entry

**** ********* ***. ******, ** *****

Phone: 469-***-**** Email: ************@*****.***

Devon J.VanNorman

Career Snapshot

. 5 years of commended performance in key customer service and support

roles.

. Expert in customer care/communications, problem solving, relationship

building and user training and support.

. MS Office "power-user" with additional proficiencies in assorted

databases.

Awards

. "Top Performer" Award, 2008, 2009

. Six-Time "Employee of the Month," 2005 to 2007

. Five "Service Star" Awards, 2004

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-

none service. Maintain customer centricity in all initiatives and

interactions, always putting the customer first. Customer Service &

Support Specialist

Offering an award-winning track record of customer care excellence within

high-volume environments that include...

Call Centers ( Sales ( Customer Service Desks

Key Skills

World-Class Customer Service Call Center Operations

Troubleshooting/ Problem Technical/User Support

Solving Complaint Handling

Up-Selling/Sales Support Reports & Documentation

Customer Order Fulfillment

Professional Experience

January10- September 10 S Plus Technologies Asset

Recovery for Dell Computers (Temp) Grand Prairie, TX

Inventory Clerk

Forklift operator stand up / sit down

Sorting products for shipment

Data Entry

Receiving in Dell Computer parts

November 08- July 09 Health Management Systems

Las Colinas, TX

Verification Rep

Answering 60+ Inbound calls & Outbound Calls

Contacting customer regarding their Medicaid

Updating customers files

Data Entry

March 04-November 08 Bank of New York

Irving, TX

Vault Clerk

Data Entry

Locating claim for customers

Viewing online reports

Pulling folders, Scanning folders

Locating missing files

Performance Review Excerpts

For the second year in a row, Devon has been the

top performer on my team...exceeded his call metrics

goals by 15 excellent communication, technical

support and troubleshooting skills...excels in

working independently in a fast-paced

environment...has become my #1 trainer of new

hires (2009 Performance Review, Bank of New York

)

Devon exemplifies excellent customer

service...consistently thinks outside the box and

finds creative ways to solve customer

problems...Identifies opportunities to increase

customer retention and satisfaction through the use

of up/cross-selling strategies and excellent

communication skills...well organized, with the

ability to multitask and prioritize

workload...documents in detail all interactions with

customers (2007 Performance Review Ultimate

Health Corp Handles the demands of a high-volume

customer service desk with ease...exemplary customer

service and complaint handling skills...dedicated and

reliable (2006 Performance Review, Ultimate

Our guests routinely rave about the

above-and-beyond service and personalized attention

they receive from Devon...highly resourceful...a

consummate customer service professional (2005

Performance Review Ultimate Health Corp.)

Education

University of Phoenix - Axia Online College

Associates in Computer Networking 2008

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