Sales Customer Service
Resume:
Michelle R. Sherratt
Riverside, CA 92506 951-***-****
PROFESSIONAL OBJECTIVE
I am seeking a long term career where there is the possibility of advancement and the
opportunity to utilize my leadership ability.
SUMMARY OF QUALIFICATIONS
Experience: Three years of Sales and Marketing. Several years of Customer Service and
Office work.
Skills: Microsoft Word, Internet research, Filing, Book keeping, Excel.
STRENGTHS
• Superior communication skills, both oral and written, as developed in classes and on the
job.
• Ability to produce results and motivate others, as evidenced in business ownership and
operation.
• Ability to defuse angry people.
• Ability to keep a level head in time of crisis or extreme stress.
EDUCATION AND TRAINING
Riverside Community College, Riverside GPA 4.0
Course Work:
• Computer Systems Information
• Interpersonal Communications
• Public Speaking
• Argument & Debate
• Xactimate 25
• Quick Books
EXPERIENCE
Marketing/Sales Representative
Quick Serve Carpet Care & Restoration, Corona CA 03-2009 to Current
• Marketing
• Estimates
• Networking
• Billing
Marketing& Sales/Office Manager
Servpro Restoration, Moreno Valley CA 03-2008 to 03-2009
• Marketing
• Quick Books
• Estimates
Pay Royalties
•
• Phones
• Billing
• Collecting
• Maintain Sales Route
Ad Sales
City of Banning, Banning CA 08-2008 to 10-2008
• Prospect
• Call past customers
• Approve Copy
• Bill Accounts
• Collect Payment
District Sales Coordination
Aflac, Riverside CA 06-2007 to 01-2008
• Prospect
• Cold Calling
• Training a team
• Enrolling
• Appointments with Business Owners
Receptionist
DSRM, Moreno Valley, CA 10-2004 to 08-2007
• Book keeping
• Filing
• Taxes
• Licensing
• Manage Accounts
Owner
Princess Tea Parties, Riverside, CA 11-2005 to 4-2006
• Entertain children at Birthday Parties
• Face paint
• Dress up
• Invitations
• Tea Party
• Fashion Show
Waitress
Ruby’s Diner, Riverside, CA 08-1995 to 12-2002
• Customer Services
• Greet customers
• Take Orders
• Maintain customer satisfaction
• Trained new servers
• Monitored inventories as needed
Stay organized in a very busy environment
•
Child Care Counselor
Riverside County Family Care, Riverside, CA 08-1992 to 10-2000\
• Supervise abused and abandon children
• Escort Children on outings
• Teach children life skills
• Discipline Children
• Shop for facility
• Training behavior modification
Professional References:
Mrs. Tammy Young
Administration First Steps
Mr. Mike Britton
Regional Sales Training Servpro
Mrs. Darlene Ryland
Agent Aflac Insurance
Contact this candidate