Customer Service Engineer

Nancy Yaslik

*** **** ****** . ********** *****, California 92648 . 419-***-****

. *******@***.***

Summary of Qualifications

Determined, articulate Package Development Engineer with MBA and chemical

engineering background that includes quality control and process control;

excellent record of meeting deadlines and maintaining customer satisfaction

while prioritizing numerous projects with concurrent schedules.

. Managed projects from gathering customer requirements through design,

testing, manufacturing, delivery, and follow-up.

. Emphasizes open communication with team members, identifying their

areas of expertise and skill levels and empowering them to take

ownership of projects.

. Excellent interpersonal skills to interface with representatives from

client companies.

. Works well with individuals from various cultures, applying

international experience gained from traveling and living overseas.

Inventory Management and Customer Service

The Home Depot, Huntington Beach, CA

2009-Present

. Inventory management specialist including pricing, ordering and

shrinkage control

Customer Service including sales and credit applications

Internet Sales

Toledo, Ohio

2001-2008

Home business selling household goods

Professional Experience

Owens-Illinois, Inc., Toledo, Ohio 1981-2000

Plastics Engineering 1985-2000

. Package Development Engineer in New Product Development Group.

Managed projects designing and developing new plastic packaging for

the food industry and identifying oxygen permeation in plastic

containers.

. Package Development Engineer in Plastic Container Technology

Department. Met with customers to determine their needs for plastic

packaging products; managed projects in PET, HDPE to design and

develop molded containers for pharmaceuticals, food, personal care

products, and household/industrial chemicals. .

. Priced molds, ordered them to be built according to client's

specifications, tested molds, and measured and checked sample bottles

to ensure tolerance and compatibility. Assisted plants in

troubleshooting problem areas. Managed as many as 18 projects

simultaneously.

. Scheduled all steps of each project to ensure it was completed on

time; coordinated efforts of up to 20 manufacturing professionals.

. Traveled to customers' sites to troubleshoot issues arising with

remotely located manufacturing facilities.

. Interfaced with customers' quality control representatives to rectify

any defects they found during testing.

Nancy Yaslik

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. Investigated strategies to maximize use of recycled materials in new

products; included layer of recycled material between two layers of

new plastic.

. Implemented computerized system to price PETE and HDPE containers,

eliminating time-consuming manual process.

. Trained other engineers on pricing spreadsheets and FileMaker Pro.

. Supervised two CAD/CAM technicians who were assigned to create

blueprints of machine that manufactured PETE bottles, which was

acquired as part of business merger.

. Maintained communication with customers at all stages of each project;

excellent record of meeting deadlines and customer scheduling

requirements.

Process Control Engineer 1981-1985

. Evaluated process control instrumentation for paper manufacturing

machines, working with elements of equipment such as machine controls

that regulated amount of fluid flowing into paper machine.

. Assisted plants with solving problems and evaluating equipment.

. Computerized capital budgets and expenditures for 13 operating units

that spent $34 million annually, creating spreadsheet that allowed

easy access to financial information.

. Tracked expenditures, kept operating units apprised of amount of

spendable funds remaining for year, and allocated monies to specific

projects.

. Developed presentation for delivery to company vice president.

General Motors Corporation. Warren, Ohio 1977-1981

Quality Control Engineer

. Coordinated Quality Index Audit. Developed auditing procedures and

standards to measure outgoing quality in 9 General Motors electronic

component plants. Made presentations to introduce program to plant

employees and managers.

. Established quality control specifications for rubber and electrical

components used in automotive applications.

. Worked with high-temperature silicone products and designed

experiments independently.

. Supervised activities of seven hourly technicians, delegated

assignments, trained them, and developed schedules.

. Led in-plant process capability studies.

. Identified issue involving wiring and leaking radiator fluid, which

was causing fires in cars.

Education

M.B.A., University of Toledo, Toledo, Ohio

B.E., Chemical Engineering, Youngstown State University, Youngstown, Ohio

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