Customer Service Manager

Ann Elizabeth Wheeler

*** ******** ***. #* *******, VA 23507 703-***-****

*************@*****.***

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OBJECTIVE

To become an asset to your company

SUMMARY

Self-motivated professional with a career interest in law and justice.

Significant experience in working with the public, customer service,

leadership, and working as part of a team. Uniformly recognized as a

responsible, organized, flexible, reliable and hard-working employee.

WORK EXPERIENCE

Portsmouth Humane Society, Portsmouth, VA

Adoption and Humane Education Manager (January 2010 - present)

. Maintain the daily operations of the front desk including all

administrative work, database entry and public relations.

. Screen future adopters and conduct interviews and adoptions.

. Visit various institutions to teach humane education and proper animal

care.

. Conduct all volunteer orientations and took over many Volunteer

Manager duties including organizing and leading volunteer events in

multiple locations.

The Hampton-Newport News Criminal Justice Agency, Newport News, VA

Community Corrections Division Intern (Summer 2007)

. Assisted/met with clients.

. Assisted/made appropriate service referrals.

. Assisted/developed court progress reports.

. Entered information into the database regarding clientele.

Borjo Coffeehouse, Norfolk, VA

Shift Supervisor (April 2007 - January 2010)

. Provided excellent customer service.

. Assisted in training all new employees.

. Maintained a clean and efficient restaurant.

. Ensured that employees worked as a team and provided impeccable

customer service.

EDUCATION

Old Dominion University, Norfolk, VA

Bachelor of Arts: Criminal Justice and Sociology (Double Major)

May 2009

GPA: 3.81 Dean's List: 6 semesters

Outstanding Student of Sociology Certification

Certificate of Excellence in Undergraduate Research

Magna Cum Laude

University of Leicester, Leicester, U.K.

Sociology May 2008

Study Abroad Exchange (through Old Dominion University)

University of Wisconsin-Richland, Richland Center, WI

Associate's Degree: Arts and Sciences May 2006

Dean's List: 4 semesters

VOLUNTEER EXPERIENCE

REACH (Reading Enriches All Children), Norfolk, VA

Reading Specialist (August 2010 - present)

. Help children at local homeless shelters with their reading skills.

. Provide a safe haven for learning and development.

. Encourage life-long reading with various crafts and exercises.

Virginia Zoological Park, Norfolk, VA

Education Docent (February 2009-April 2010)

. Coordinator of "Zoo Tales", story-time for preschoolers.

. Educate the public on various issues regarding animal welfare and

conservation through a variety of methods such as giving tours,

providing live animal presentations and conducting Outreach Programs

throughout the community.

ACTIVITIES

. Member of Phi Theta Kappa Honor Society 2004-2006

. Member of Phi Kappa Phi Honor Society 2009-2010

COMPUTER SKILLS

. 70 words per minutes

. Proficient at Microsoft Suite and database entry.

Excellent references available upon request.

Contact this candidate