Manager Customer Service
Resume:
Lori Milo Rainey
Dunedin, FL 34698
*.******@*****.***
February 2010 - Present Albertelli Law
Tampa, FL
Motions Section Manager
. Review daily reports to ensure team members are meeting their goals
. Train all new hires to the Motions Department
. Communicate closely with Upper Management to ensure expectations are
being met
. Monitor LPS workload to guarantee that the workload is getting
completed in a timely manner
. Continuously work with team members to ensure a positive work
environment and the concept of Teamwork
. Prepare all Affidavits, Motions, Etc. to be filed with the Courts
. Assist Attorneys in all areas as needed
October 2008 - February 2010 Albertelli Law
Tampa, FL
Legal Assistant
. Prepare all Affidavits, Motions, Etc. to be filed with the Courts
. Prepare and File all pertinent documents with the Courts for the
Foreclosure process
. Complete Motion for Summary Judgment packages, including Defaults and
Dismissal
. Assist Attorneys in all areas as needed
August 2007 - October 2008 Ankle and Foot Center
Clearwater, FL
Office Manager
. Oversee front office and back office staff
. Responsible for time off requests, timesheets, payroll, billing,
ordering and all customer service
. Liaison between office staff and the Doctors and patients and Doctors
. Greet and sign in patients
. Complete patient information sheets
. Schedule patient appointments
. Arrange x-ray procedures, labs and consultations with referring
physicians
. Ensure completeness of Encounter forms prior to patient checkout
. Perform any and all other duties assigned by the Doctor
October 2004 - May 2007 New Century Mortgage
Tampa, FL
Underwriter
. Loan Authority $650K on 1st mortgages and $150K on 2nd mortgages with
variance up to 5% debt ratio and LTV
. Accountable for credit compliance, debt to income ratios and appraisal
reviews
. Responsible for providing consistent and accurate mortgage loan
underwriting complying with New Century and investor guidelines
November 2001 - October 2004 New Century Mortgage
Tampa, FL
Senior Risk Manager
. Responsible for due diligence reviews on loans in process and/or
funded loans
. Develop and train account managers and underwriters to ensure they
adhere to New Century guidelines
. Ensure loans are processed and underwritten in accordance with company
policy
. Resolve issues with Operations Staff to negotiate successful loan
closings
. Review all loan documents thoroughly prior to loan funding
August 2001 - November 2001 Chase Manhattan Mortgage
Tampa, FL
Home Loan Analyst
. Process and prepare for closing 1st and 2nd retail mortgage loans
(conventional and government, purchase and refinance) under variance
loan programs in accordance with policies and procedures
. Register loans in the origination system and maintain system accuracy
. Issue proper disclosures as required by federal and state regulatory
compliance
. Prepare files and order all necessary third party services, including
appraisals, credit reports, title insurance, flood and proof of
insurance
. Obtain and review documents for acceptability against loan conditions
July 2000 - August 2001 Conseco Finance/Green Tree Mortgage
Tampa, FL
Quality Assurance Underwriter/Exception Underwriter
. Loan authority of $150K on 1st and 2nd mortgages with exception
authority of 5% debt ratio and LTV
. In charge of training and developing branch underwriters to comply
with Conseco guidelines
. Audit for credit quality, calculate debt to income ratio, appraisal
reviews, secure lien perfection and any other stipulation required for
securitization of loans by investors
December 1997 - July 2000 Conseco Finance/Green Tree Mortgage
Tampa, FL
Senior Compliance Auditor
. Audit closed loan files for securitization (to ensure State and
Internal guidelines
. Contact and review any issues and concerns with Compliance specialists
. Worked with Clayton Group on closed and purchased loan for all buys
. Provided office staff with all changes and updates
Education
1996 - 1997 Hillsborough Community College
Tampa, FL
1995 - 1996 St Petersburg College
Clearwater, FL
Relevant Experiences
Computer training in several programs including Empower, Microsoft Outlook,
Microsoft Word, Microsoft Works & Excel, Power Point, Lexis Nexis, Perfect
Practice, LPS, VendorScapre, Netscape Navigator and Medical Manager
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