Customer Service Sales

Tyshika James

**** *. ******** **. ***# ***, Phoenix, AZ 85015 Ph: 623-***-**** Email: ************@*****.***

CUSTOMER SERVICE AND BUSINESS DEVELOPMENT PROFESSIONAL

EXECUTIVE SUMMARY

Highly trained and knowledgeable professional with an Honors Graduate High School Diploma, a certificate for

completing the Producing Leaders of Tomorrow Program, a competency certification in Word Processing, Desktop

Publishing, Database, Spreadsheets, Converting Spreadsheets also CPR and First Aid Certification with a fingerprint

clearance card; seeks an opportunity to initiate my established and progressive skills in excellent customer service,

strong computer operation, efficient team playing, resolving complex issues, answering a multi or single line phone

system and providing well planned presentations to customers about products and services to expand my career with

an accomplished organization that rewards commitment and aspiration; promotes new ideas and advancement

opportunities.

TRANSFERRABLE SKILLS

Exhibits a very strong knowledge for phenomenal customer service; outstanding team playing, motivating others

and assisting management with various tasks; calmly responding to complex issues offering insightful solutions.

Demonstrates advanced skills in computer operation with proficiency in Microsoft Word, Excel, PowerPoint also

Adobe Photoshop; easy to train on any database; highly knowledgeable with the various functions of Win/Mac.

Excellent verbal, written and interpersonal communication with the skills to negotiate persuasively, follow through

diligently and listen attentively; thrives in both independent operations, team dynamics, builds viable and

meaningful alliances; easy to train or teach and seeks the opportunity to engage in cross-functional activities.

Earned consistent commendations for exemplary service delivery averaging 100 guests per shift; regularly singled

out on comment cards for overly exceeding standard expectations for attention and service to customers.

Works exceedingly well establishing rapport with customers, multi-tasking, handling huge crowds, answering

questions, resolving issues, excelling within a demanding, high-volume environment with minimal supervision.

Displays well structured and complementary skills in organizing and planning; consistently achieving high per shift

sales averages by marketing and promoting other key features of products and maintaining loyal clientele.

SUMMARY OF CORE COMPETENCIES

Highly skilled at designing, updating and reformatting new information of confidential and proprietary status.

Knowledgeable on many strategies of learning new computer software, self teaching and advancement tools.

Strong need to complete tasks on-time, deliver a well planned presentation and set-up for a huge sales event.

Uses all office equipment including a printer, scanner, copier, fax plus files alphanumeric and answers phones.

Performed exceedingly well in key school subjects such as Math, English, Social Studies, History and Science.

Executes professional responsibilities with dedication, tenacity, thoroughness, attention to detail with solid work

ethics, reliability, self motivation, immaculate attendance, eagerness to learn, helpful and a friendly demeanor.

EDUCATION

Honors Graduate High School Diploma

Glendale High School – Glendale, AZ

CAREER PATH

Customer Service - Sales Associate Burlington Coat Factory – Phoenix, AZ 2004 to 2008

Handled the setup of different departments, provided high levels of service by helping customers find all

products and services, meeting sales accomplishments, earning consistent commendations for exemplary

service delivery for an average of 100 guests per shift also regularly singled out on comment cards for “going

above and beyond expectations” and “providing outstanding service and attention to customers,” recognized for

ability to quickly establish rapport with customers, promoting other products and build a loyal clientele.

Appointment Setter - Photographer Picture Me Studio - Phoenix AZ 2008 to 2009

Set appointments and took beautiful pictures, anticipated and met customer’s needs while working efficiently in

a fast-paced environment, consistently achieved high per-shift sales averages out of 5+ photo’s through

marketing orders and suggesting add-ons/extra picture’s and frames and setting future appointments; proven

ability to multitask, handle crowds of people, resolve customer issues and excel within a demanding, high-

volume setting.

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