Customer Service Sales

Michel Cajuste, Jr.

**** ****** ***** **** *****, FL 34761 910-***-**** **********@*******.***

Objective

Cape Fear Community College graduate offering a strong academic background in IT as well

as computer repair and installations.

Consistently recognized for technical troubleshooting skills used to rapidly and cost

effectively resolve challenging technical issues.

Have the ability to:

o Assemble / Disassemble hardware components such as RAM, keyboards, mice,

monitors, hard drives, fans, CPUs, and printers.

o Type 42 WPM

Worked in Customer Service for 5+ years.

Education

Cape Fear Community College Wilmington, NC, Graduated July 2010

A.A.S. in Computer Engineering Technology program GPA: 2.9/4.0

Coursework includes mathematics, physics, electronics, digital circuits, with emphasis on the

operation, use, networks, operating systems, programming languages, and interfacing of

memory and devices to the CPU.

Technology Summary

Web Development, Novell Systems Certified, Network Security

Certifications:

Novell Netware, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS

Systems:

HTML, C Programming, Java Programming

Languages:

MS Office

Software:

IT and Work Experience

Glen Care of Wilmington Wilmington, NC

Med Tech/Supervisor, (June 2008 November 2009)

• Helped 40 60 Patients with daily activities.

• Set up doctor appointments and hospital visits for different patients.

• Administered medications.

DMA Customs Castle Hayne, NC

Support Staff, (2008 to 2010)

• One of the founders of the company; set up the business plan, helped advertise and obtain different customers.

• Handled technical troubleshooting within a private company, including system crashes, slow downs and data

recoveries.

• Achieved excellent customer satisfaction.

• Handled 10+ technical/mission critical calls for the length of the company.

Radio Shack Wilmington, NC

Sales Associate, (Sept 2007 to July 2008)

• Handled Customer transactions and took multiple training sessions to better myself with the technology being

used.

• Set up computer based registers.

• Aided customers with technology within the store.

Movie Gallery Greensboro, NC

Customer Sales Associate & Manager, (May 2007 June 2007)

• Kept up with the store inventory as well as offered different promotions.

• Cash Handling duties such as counting daily profits, balancing out registers, and making nightly deposits.

• Put out monthly inventory as well as new posters and advertisement.

Volunteer Work

Unisys Inc. Brooklyn, NY

PC Technician and A+ Student, (September 2004 September 2005)

• Took A+ course with a company and aided in computer repair and data recovery.

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