Customer Service Administrative Assistant

Antonia Brown

**** **** **** #** ( Fairfield, CA 94533 ( 510-***-**** (

*******.*.*****@*****.***

Career Goal

Seeking a challenging and service oriented position in a professional

environment that utilizes my education and experience.

Professional Highlights

< Dedicated to professionalism; highly motivated toward goal achievement

< Outstanding customer Service skills with effective communication

ability

< Skilled in research, analysis and administrative problem solving

< Capable of handling multiple responsibilities in a fast paced

environment

Employable Skills

< Typing 43wpm

< Microsoft Office Suite 03 & 07

< Administrative Support

< Scheduling

< Heavy Multiple phones

< Customer Service

< Record Management

< Proofreading

< Security

Profile of Experience

Client Services Associate

< Operated office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and proficient with Microsoft Office and

Windows

< Reviewed files, records, and other documents to obtain information when

responding to client requests

< Professionally answered telephones, directed calls, and took messages

Security Guard

< Monitored and authorized entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises

< Wrote reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or unusual

occurrences

< Answered alarms and investigated disturbances

Telephone Interviewer

< Conducted research to gather information about survey topics

< Collaborated with other researchers in the planning, implementation,

and evaluation of surveys

< Monitored and evaluated survey progress and performance, using sample

disposition reports

Administrative

< Typed, edited, saved and printed business correspondence

< Managed and maintained schedules; filed and retrieved files

< Performed general office duties and ordered supplies

< Greeted visitor's in a professional and friendly manner

Employment History

2009-2010 Client Services Associate Dear Jane San Francisco, CA

2008-2009 Security Officer ABM Security San Francisco, CA

2006-2008 Telephone Interviewer Maritz Research Concord, CA

2004-2006 Administrative Assistant Jackson Medical Services

Richmond, CA

Education

Heald College Criminal Justice Attending

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