Customer Service Manager
Resume:
Summary of Ability to perform with confidence, energy, and
qualifications effectiveness as well as strategically assess future
production needs.
Ability to communicate effectively orally and written.
Experience in inventory control and inventory audits.
Ability to comprehend all facets of production and
support as well as contribute to plant operating system
that includes production, distribution, and quality
control.
Certified to operate forklifts, palette jacks, as well as
hazardous materials training.
Skillful in production control and preventative
mechanical maintenance.
Able to prioritize effectively, interpret and disseminate
information in order to accomplish company objectives
with creativity and enthusiasm.
Computer Skills include: MS Word, Excel, PowerPoint,
Publisher, Internet Explorer, SAP portal system, Maximo.
Education June 2003 - Current Bachelors of
Business Administration
Incarnate Word University
San Antonio, TX
Professional September 2008 - Aug.2010
experience Parts Expediter
Coca-Cola Bottling Corporation
San Antonio, TX
Determine appropriate management and replenishment
strategy for each type of inventory and ensure that
inventories are managed in the most efficient and cost
effective way possible.
Establish and maintain accurate inventory counts and
control procedures as well as ensure that expensive
inventories are tightly controlled.
Establish, communicate and provide regular feedback on
team goals.
Provide strong hands-on leadership to guide production
and related support teams.
Ensure that all teams and team members are actively
engaged in the continuous improvement process.
Purchase all the supplies and materials necessary to meet
production schedules and safety requirements.
Source purchases with multiple vendors to ensure that all
purchases are the best value for the money spent.
Work with vendors to establish Vendor Managed Inventory
(VMI) to simplify inventory management.
Ensure that all machines and facilities are in safe
working order.
Establish and implement, in concert with the maintenance
team leader, an effective preventative maintenance
program.
Work with production and support team to continuously
improve performance
Utilize simple process control techniques to solve
problems and improve performance.
Manage within labor and OPEX budget.
August 2007 - September 2008
Operations Technician
Kimberly-Clark Corporation
San Antonio, TX
Asses training and development needs within the plant;
recommend, develop, coordinate, and implement programs
and systems to foster and further the development and
continuous learning of the workforce.
Perform preventative maintenance on production line and
assist maintenance team when needed that includes
disassembly, cleaning, and lubrication of mechanical
parts and components.
Provide product quality control and assurance.
Ensure training records and tracking systems are
maintained and up-to-date.
Maintaining maintenance of mechanical parts that include
checking for wear, cracks, and other defects and
replacing nuts, gaskets, and wiring.
Experience using solvents to clean and sanitize tanks and
parts in accordance with FDA regulations.
Experience taking measurements and weights as well as
tagging product and parts for proper distribution.
Contribute to an environment in which all team members
are respected regardless of individual differences and
are motivated to improve individual and team
contributions to achieve desires business results.
Experience as HR Second-hat Role
May 2001 - August 2007
Warehouse Manager
Certifit Autobody Parts
San Antonio, TX
5 years of customer service and warehouse distribution
experience in a fast-paced setting.
Maintain organization and order of warehouse.
Ability to be highly organized, efficient, and multitask
in a fast-paced environment
Maintain inventory and conduct audits on a yearly basis.
Ensure customer orders are accurate.
Assist general manager as needed.
Experience using forklift and pallet jack.
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