Customer Service Sales

DePaul Newsom

**** *** ******* ***

(HOME #) 951-***-****

(MESSAGE #) 310-***-****

OBJECTIVE

Customer service and/or operations

SUMMARY

I have over 6 & 1/2 years of superior customer service and warehouse experience in the retail

and high volume distribution industries while also delivering customer-focused, entrepreneurial

spirited leadership. My personal strengths are having the ability to display leadership,

organization, and problem solving skills with a smile.

PROFESSIONAL EXPERIENCE

INGRAM MICRO (FINESSE STAFFING), RIVERSIDE, CA 10/2008 TO 8/2009 (temp

assignment)

Responsible for picking orders and loading the product onto a conveyor with the right labeling

and packing slips enclosed..

Also keeping the warehouse and my work station clean, Repacking product that needed a box or

if the box was damaged pack it into another one.

Filling packing paper into boxes with product so product would not damage in travel from

warehouse to destination.

C&M FINE PACKING(YORK EMPLOYMENT),SAN BERNADINO, CA )5/2008 TO

10/2008 (temp assignment)

I was responsible for driving warehouse equipment such as sit down and stand up and reach

forklifts, also pallet jack and electric pallet jacks. Keeping my area clean from trash.

• Pulling orders from spread sheets, staging product on to pallets for shrink wrapping.

• Loading finished and shrink wrapped product on to trailers, also keeping dock and staging

area clean from trash.

• Stocking product that has been received in into empty bay areas and recording

information into RF scanners.

XCELERATED XPRESS, ONTARIO, CA 4/2007 TO 4/2008

Dispatcher/Warehouse

I am responsible for routing all independent contractor drivers various pickup and delivery

locations throughout the day and ensuring routed IC drivers are at their scheduled stops. I am

responsible for keeping accurate settlement records, ordering office supplies, screening and

signing up new drivers/IC’s and answering phone calls. I am also responsible for all warehouse

house duties including loading on/off trucks.

VSMPO (TEAM 1 STAFFING), ONTARIO, CA 2006 TO 4/2007

Manufacturing Shipping & Receiving Clerk

I was responsible for accurately measuring and sizing titanium for final distribution to the

aircraft industry. Performed inventory controls duties within allotted time frame (no late or

rollovers reporting!).

• Responsible for receiving titanium product in bulk from manufactures.

• I verified material and quantities for quality control inspections.

• I loaded & unloaded crates and pallets on/off delivery trucks.

• The equipment used to pull titanium orders were stock pickers, reach-trucks, and heavy duty

fork lift with side shifters.

• I am familiar with various carriers to ship crates, stacks and pallet type loads.

INTERLINE BRANDS, CERRITOS, CA 2003 TO 2006

Shipping & Receiving

I was responsible for providing prompt and accurate delivery to external and internal customers

using warehouse equipment such as a forklift reach truck, tote puller and sit-down lifts.

• Pulling orders assigned on spreadsheets in the allotted time frame (75-line items per hour).

• Checking and shipping items to the maintenance repair industry.

• Performed inventory reconciliation counts on a daily basis.

• Off loaded pallets from delivery trucks.

• Maintaining warehouse conditions by keeping items in itemized rows and columns.

PARTY CITY, SAN DIEGO, CA 2002 TO 2003

Customer Service

Assist customer and in house sales department with inquires, sales orders processing, and

product questions. Provide technical merchandise help to internal and external customers.

• Handle all cashier situations.

• Providing customer service by phone or in person by taking balloon orders and/or party favor

orders.

• Complete all balloon orders first thing in the morning to ensure orders are fulfilled for the

customers in a timely fashion.

• Help customers with their party view and ideas and elaborately creatively as needed.

• Stocking all new items on shelves and maintaining inventory.

• Maintains cleanliness of store at all time and other duties as needed.

K-MART, SAN DIEGO, CA 2001 TO 2002

Stocker/Cashier

Assist customers and in house departments with inquiries, sales order processing and product

questions. Provide warehouse help to customer and/or other employee staff.

• Handle all cashier situations as needed and/or assigned.

• Providing warehouse assistance by pulling items and stocking shelves.

• Helping internal customers with any concerns such as availability of items and by pulling any

items out of reach of customers.

• Assist any customer with help of any kind such as inquiring about merchandise, helping

customers with transport of merchandise.

• Maintain inventory.

• Perform other duties as assigned.

A BETTER BID OVERHEAD DOORS, SAN DIEGO, CA 2001 TO 2001

Customer Service

Provided sales support to field representative selling steel sectional overhead garage doors.

Answering phone calls, placed office supply orders, record keeping and filing. Responsible for

providing customers with account and product information as well as processing new credit

applications and customers order(s) via telephone and/or fax.

• Interfaced with internal the warehouse(s) regarding exception orders.

• Responsible for determining customer issues by researching and communicating information

back to customer.

• Additional responsibilities were database quality control, analyze customer accounts, pulled

orders when needed, and load delivery trucks when needed.

EDUCATION

General studies, Los Angeles Southwest College

Graduate, Westchester High School

SKILLS

Pulling orders with manual pick sheet or RF gun, Shrink-wrap pallets manually or by machine,

Forklift certified; Will read & document Pack -slips & Bills of Loading, Will Load & Unload

freight by hand and with Stand-up Reach Forklift etc…

*10-key touch, computer literate in all Microsoft office programs. I am knowledgeable with all

warehouse and inventory procedures.

REFERENCES PROVIDED UPON REQUEST

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