Customer Service Human Resources

MELINDA WIIKI

***** ******* **** ** § Rainier, WA 98576 § ' 360-***-**** § * *****.*****@*****.***

PAYROLL MANAGER – DATA ANALYST / QA – OFFICE MANAGER

Energetic and results-driven professional with exemplary qualifications and experience to lead functions requiring

detailed knowledge of high volume automated payroll processing, office management, and data analysis. Highly

skilled at working independently and collaboratively as part of a team in demanding fast-paced environments to

complete assigned projects and tasks while adhering to deadlines and quality standards. Uses strong

interpersonal and communication skills to establish rapport and productive working relationships with

individuals at all levels.

AREAS STRENGTH

OF

§ Payroll and Office Management § Payroll Software / Systems / Tools § Quality Control/Improvements

§ Cross-Functional Collaborations § Uncover/Reconcile Discrepancies § Strong Decision-Making Skills

§ Value-Added Customer Service § Investigate/ Resolve Payroll Issues § FLSA/State/Employment Laws

§ Training / Mentoring / Coaching § System Design / Implementations § Meticulous Attention to Detail

PROFESSIONAL EXPERIENCE

Director of Business Development/Sales & Marketing, Media Services, Los Angeles, CA 2005 – 2014

Held accountable for utilizing initiative, strong coordination and problem solving skills, and leadership abilities

to direct and support a broad range of entertainment industry payroll processing activities and projects. Maintained

direct responsibility for supervising and verifying input for nine payroll coordinators, balancing payroll with

account system, extracting data, producing reports, and developing and implementing payroll systems/software.

Displayed excellent capacity to meet deadlines, build rapport with individuals at all levels and backgrounds, and to support

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business goals by facilitating an environment that consistently achieved/exceeded objectives.

Maintained and utilized detailed knowledge of payroll processing systems to project manage the development and

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implementation of time card software, customized company CRM, and a browser base payroll system.

Managed all staffing requirements including recruitment, hiring, training, evaluating, conflict resolution, and

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terminations. Implemented performance incentives and expectations and conducted team building meetings.

Quickly addressed customer needs/requests as well as resolved any issues/concerns in a timely manner. Adhered to all

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customer service standards and procedures and consistently delivered complete customer satisfaction.

Followed up on and resolved all payroll issues, created profitability and other reports for clients, and extracted data from

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payroll system into Microsoft Excel and Access to provide detailed reports to company directors.

Established a reputation for professionalism, hard work, and integrity as well as for maintaining a high level of work

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quality. Quickly learned and mastered new systems and responsibilities to produce excellent results.

Completed duties with minimal supervision or direction, handled time sensitive and confidential information with

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discretion, provided additional support as needed, and maintained a strong sense of urgency at all times.

Additional Experience:

• Director of Contract Reporting / Residuals, NBC/Universal Studios, Universal City, CA 2000 – 2005

Education/Certificates:

Lansing High School, Lansing, NY – Diploma

SPSCC Workforce Planning & Employment Completed 21 PDU hours

SPSCC HR Employee and Labor Relations Completed 14 PDU hours

Computer / Systems / Skills:

• M icrosoft Office (Word/Excel/Access/Outlook), PeopleSoft, SAP (Customized Version), CRM s, D atabases,

Payroll Systems, QuickBooks POS, GRAPE, PARIS, GroupWise, LightSpeed POS, FileMaker, Windows, PCs,

M ac, W eb Applications, Spreadsheets, Time Card Software, R esearch, R eports, and D ata Analysis

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