Manager Analyst
Resume:
CHRISTOPHER D. RICHARDS
CLAYTON NC. 27520
***********@*****.***
OBJECT I V E
Seeking Gainful Employment as a Computer and Network Support Technician.
Skills
E DUCAT IO N Microsoft
Java
Everest I nstitute, Associates Degree November MS Windows
2006 – July 2008 95-98
Cross lanes Wv. 2000-ME
XP
• V ista
Electronics, computer and communications associate degree.
Seven
• Studies included, advanced electronics and computing with computer networking
and the ability to t rouble shoot and repair delicate systems.
MS Office
MS Word
MS Excel
MS Outlook
E XPER I ENCE
IBM
Technical Analyst Team Lead, CD I I T Solutions May 2008 – Lotus Notes
Lenovo
February 2010
CD I Business Solutions, Cross lanes Wv.
Ultimaco
Safeguard
• Supervised a team of Technical Analyst that provided telephone and remote Cisco
desktop based technical support for over 17,000 Ameriprise financial advisors as VPN
part of the Ameriprise Field Technology Support Organization. H ardware
• Maintained a high Level of Customer satisfaction and was able to assist in
Dell
developing ways to t rack and record Customer satisfaction surveys.
• Computers
Diagnosed and t rouble shot a myriad of issues involving various types of x86
H ardware
computer hardware, software, networking devices, and other accessories.
• Responsible for resolving end user problems with proprietary applications as well
Research In
as Lotus Notes, Ul timaco Safeguard, In ternet Explorer, Java, Cisco VPN Client,
Motion
W indows XP, and Windows Vista.
B lackberry
• Routed t ickets to appropriate resolver groups as necessary. Desktop
• Manually removed spyware/viruses. M anager
• Supported Blackber ry devices and Blackberry Desktop Manager Software as a
member of the Blackberry SWAT team. Apple
• I phone
Successfully met Service Level Agreements by resolving end user issues within
deadlines established by Ameriprise.
Sun Micro
systems
Java
R eferences Adobe
Photo Shop
F lash
Available upon request.
Contact this candidate