Customer Service Administrative Assistant

Veronica M. Davis

**** ********** **., *** #**, Hampton, VA 23666

P: 757-***-**** O: 757-***-****

*****.*****@*******.***

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Seeking a position in the capacity of ADMINISTRATIVE ASSISTANT/CLERICAL POSITION within a

general business or office environment, bringing the following experience, skills and attributes:

Ability to work in general public and office settings.

Interact well with others at all levels including customers, professionals as well as upper management.

Caring and hardworking with excellent interpersonal communications, customer service and office support

skills.

Windows, MS Word, MS Access, MS Excel, PowerPoint, MS Outlook, Numeric/Alpha Numeric Data Entry,

45 wpm and Internet Explorer.

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Work Experience

Administrative Assistant, Tidewater Trenching, Virginia Beach, VA 02/07-Current

Performed clerical duties for local cable contracting company, including but not limited to filing, answering

the phones, typing, faxing and data entry into various computer software.

On a daily basis, called in utility tickets to ensure that utility lines were marked and all terms are agreed to

by the appropriate parties to ensure the requested work can be performed.

Verify info received for location to be worked; enter a description of the area or location before dispersing

work.

Performed light payroll and accounting duties to ensure that all employees are paid for work performed

during the previous week.

Addressed and followed-up with customers on any discrepancies that may have taken place while work was

performed in their area such as cable/satellite outages or damages to yard/property.

Data Entry Associate, TeleSpectrum, Hampton, VA 11/05-02/07

Verizon Communications Inc. is an American broadband and telecommunications company. It was formed in

2000 when Bell Atlantic merged with GTE. The company's headquarters are located in New York City.

Accountable for processing customer accounts for products & services provided by Verizon, involving

service changes and upgrade requests.

Responsible for order accuracy and speed on each account or service order entry.

Verify data received; enter a description of action taken or transactions into the appropriate operating

systems.

Screens, examines and verifies processed orders for correctness & adequacy to establish requirements and

follow-up with employees on any discrepancies.

Customer Service Operator, Anserv Communications, Newport News, VA 03/05-06/05

Founded in 1997, ANSERV COMMUNICATIONS INC is in the Business Services, N.E.C. industry in

Newport News, VA. This company currently has approximately 10 to 20 employees and annual sales of

$1,000,000 to $4,999,999.

Served as a live operator answering calls for over 100 companies across the United States during peak times

as well as before or after business hours.

Received messages and routed them to the appropriate company and/or person with a time and date stamp

attached.

Filed all messages for future use and/or reference.

Veronica M Davis Page Two

1587 Briarfield Rd., Apt #62, Hampton, VA 23666

P: 757-***-**** O: 757-***-****

*****.*****@*******.***

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Administrative Assistant, The Lee Group, Newport News, VA 236**-****-****

The Lee Group was founded in 1971 and is based in Newport News, Virginia. It serves a variety of clients,

including small, start-up, and emerging growth companies, as well as Fortune 50 corporations. The company

provides services on a local, regional, and national level, such as management, marketing, finance, human

resources, manufacturing, engineering, and customer service.

Aided the staff in coordinating office services, such as personnel, housekeeping and records control.

Studied management methods in order to improve workflow, simplify reporting systems, forms control,

suggestion systems, personnel and budgetary requirements and performance standards to create new systems

or revise established procedures.

Coordinated the collection and preparation of operating reports, such as time and attendance records, new

hires, transfers and statistical records of performance data.

Prepared reports including conclusions and recommendations for solution of administrative problems.

Prepared mail and parcels for mailing; sorted and distributed mail; operated scales and meters to determine

proper postage.

Work Experience Continued

Administrative Assistant, Tidewater Trenching, Virginia Beach, VA (2007-Present)

Business Back Office Data Entry Associate, Telespectrum, Hampton, VA (2005-2007)

TeleServices Representative, West Corporation, Hampton, VA (2005, 2000-2001, 1997)

Production Worker, Rally Staffing, Hampton, VA (2005)

Customer Service Operator, Anserv Communications, Newport News, VA (2005, 2002)

Firewatcher, Berkley Staffing, Norfolk, VA (2004-2005)

Travel Sales Agent, Consumer Direct, Newport News, VA (2003)

Production Associate, The Daily Press, Newport News, VA (2002-2003)

Administrative Assistant, The Lee Group, Newport News, VA (2001-2002)

Sales Associate, JC Penney, Hampton, VA (Seasonal-1997)

Sales Representative, Harris Select Communications, Newport News, VA (1997-1998)

Education

Continuing Education, Bachelor’s Degree, IT: Network Security

Strayer University, Newport News, VA

Certificate, Computer Administrative Specialist, 2000

Tidewater Tech, Newport News, VA

Diploma, 1997

Kecoughtan High School, Hampton, VA

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