Customer Service Assistant

Obj***

Yolonda Montgomery

*** ****** *****

Vicksburg MS 39180

601-***-**** Home 601-***-**** Cell

*****************@*****.***

Objective: To obtain a position with a company who requires someone to be professional,

self motivated, energetic, organized, and has great customer service and communication

skills.

Experience:

M arch 2010-August 2010

MS Dept of Employment Security

Local Veteran Employment Representative

• Provided customer service to Veterans

• Assisted Veterans in continuing education

• Provided job ready assistance to Veterans as well as priority of service with job

assistance

Jan. 2010-March 2010

WISCAA

Office Assistant

• Answered multi- line phone system

• Assisted case workers preparing in preparing files for customers

April -2008- Jan 2010

Chaplin Assistant

• Aided the Chaplain in setting up appointments with clients

• Provided customer service to clients

• Office duties included filing, answering phones, payroll preparation reports,

ordering supplies for chapel, and preparing and maintaining usage report for

equipment and supplies in the chapel

Sept. 2006- Jan 2008

Vicksburg Ford

Sales Consultant

• Provided Customer Service

• Assisted customers with vehicle purchases by helping them complete credit

application and all other documents needed to make purchase

• Provided assistance to customers to solve any problems that may have taken place

a fter purchasing the vehicle

June 2004-Aug 2006

Yazoo Motor Company

Sales Consultant

• Provided customer service

• Assisted Customer with purchasing their vehicles by providing assistant with filling

out credit application and all other documents needed to make the purchase

March 1996- May 2004

Grand Gulf Nuclear Plant

Security Officer

• Provided customer service

• Protected the plant against radiological sabotage by conducting searches monitoring

entry and exit points of plants by camera

July 1992- Feb. 1995

United States Army

Automated Logistics Specialist

• Responsible for maintaining equipment readiness

• Maintain equipment readiness reports as well as spending reports

Education and T raining

• 1992 Graduate Warren Central High School Vicksburg MS

• June 2010 received t raining from National Veterans Training Institute University of

Denver CO

• Presently attending University of Phoenix pursuing a degree in Human Resource

M anagement

Awards and Decorations

• Army Achievement Medal

• National Defense Service Medal

• Army Service Ribbon

• Sharpshooter Marksmanship Badge

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