Customer Service Quality Control

Objective

Seeking long term commitment and growth, with exceptional company on day-

(1st)shift. To utilize current skills, combined with company

requirements, to a higher degree for future success.

Profile

Motivated, personable business professional and a successful 30-year

track record of profitable small business leadership. Talent for quickly

mastering technology. Knowledge of Microsoft Office Suite. Diplomatic

and tactful with professionals and non-professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated

history of producing accurate, timely reports.

Supervisory AND Maintenance.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Supervisory Skills Computer Savvy ISO9001

Daily Reports Customer Service Red Cross CPR/First Aid

Written Quality Reports Daily Scheduling Fork Truck/Elec. Pallet

General Office Skills Maintenance Skills Quality(Basic Six Sigma)

Building repair

Auto(some)

Professional Experience

Assistant Production

Supervisor

o Prepare daily work assignments for operations for hourly employees

as scheduled by sales and management.

o Providing training of hourly employees for higher degree of

quality.

o Providing ergonomic counseling and educating employees on proper

lifting techniques to avoid injury.

o Repair breakdowns in a timely manner.Work with maintenance for

problem solving.

o Communicate with Management and hourly employees effectively.

o Rapidly learn and master varied computer programs.

o Supervision of a total of 10 to 14 hourly employees.

o Track hourly of operators and material handlers.

o Completing daily reports as required

o Exceptional organization skills.

o Exceptional computer skills

Maintenance

o Machinery breakdowns(industrial)foam injection molding.

o Facility repairs including:

o Light plumbing, light electrical, carpentry, preventive

maintenance, troubleshooting.

o Fork Truck, Electric Pallet Jack, Scissor Lift

o Machine, building Repair, Custodial

o Proper use of PPE equipment.

o High degree of aptitude using power and hand tooling.

o Usage of grounds and facility equipment.

o Ability to Multitask

Employment History

June 1995 - October 2009

Polyfoam Corporation - 2355 Providence Rd., Northbridge Ma.01534

Assistant Production Supervisor - June 1995 - October 2009

Oversee daily operations, and injection molding machine(foam) operation

and repair. Assist production supervisor, with managing 12-15 hourly

employees and train new employees in the operation and packaging of

finished product.

Other duties include - Maintenance and repair of machinery and building,

grounds and facility upkeep.

1994 - 1995

Interstate Brake - 301 Franklin St. Worcester, Ma. 01610

Supervisor/Quality control

Supervisor: Assigning daily production for remanufacturing of automotive

brake calipers. Set up, schedule work for 12+ workers. Ordering parts for

operations. Quality control involving testing of completed products and

oversee production quality standards.

1993-1994

Lundgren Honda - Rt.20 Washington St., Auburn, Ma. 01501

Automotive Mechanic

Auto mechanic: Repair of used cars and New car preparations. Other duties

include Inspections, Vehicle set up for new car sales.

1979-1993

Sears Roebuck - Rt. 12 - Southbridge St., Auburn, Ma. 01501

Automotive Mechanic

Auto mechanic: Vehicle repair of all makes and models. Inspection(registry)

and under-car service.(Not Diesel)

1978-1979

Webster Spring Co. - Rt 12 - Oxford, Ma.

Manufacturing of box spring and mattresses.

Duties include: Running Baler machine, Notching machine, Coiler

machine,Hand wrapping, and other duties as assigned

V Other Experience

1978-1993 - Rocking Horse Crafts

Home Business

Woodworking and Custom made wood projects, involving cutting

patterns,saws,sanders, etc.Projects included some cabinetry,scroll work,and

staining.

1997 - Current - Pilgrim Baptist Church

Deacon

33 West Brookfield Rd.

North Brookfield, Ma.

References

Education

1975-1979 -

Oxford High School, Oxford, Ma.01540

High School Diploma

ASE Certified(automotive) from 1985-1993

Red Cross

CPR & AED

Blood borne Pathogens

First Aid

Basic Six Sigma(1 class)

Fork Truck & Electric Pallet Jack

Fire Extinguishers

Desired Salary

(Negotiable)

Can not work Sundays

Contact this candidate