Customer Service Sales
Resume:
NOE PRADO
Trumbull, CT ****1
********@*****.***
SUMMARY
While pursuing my academic goals I received excellent experience in sales,
administrative, and customer service roles. Looking for entry-level career
opportunities where my skills and experience can be effectively utilized.
Have outstanding communication skills presenting complex data in a user-
friendly manner. Excellent relationship management skills used to build
collaborative working partnerships. In addition, I am highly proficient in
computer software and multi-tasked to contribute to lean staffing.
Furthermore, I am a strong advocate of teamwork, performance excellence and
continuous improvement.
WORK EXPERIENCE
U.S. CENSUS BUREAU, Bridgeport, CT
04/10-07/10
Crew Leader
. Supervised 14 enumerators and 2 crew leader assistants during field
operations.
. Located space for training, notified new employees of training
locations, dates, and times, and conducted training sessions for 10
trainees.
. Implemented mandatory training by using classroom instructions,
practice interviews, and on-the-job guidance.
. Provided instruction on enumeration procedures and familiarized
trainees with reports and forms used to collect data.
. Assigned duty areas to employees, observed employees in the field, and
provided on-the-spot assistance and supervision.
. Reviewed and certified daily payroll and progress reports and ensured
that work was completed within established time schedules.
. Advised supervisor of progress and performance, and made
recommendations for dismissal of those who could not or would not
perform required duties.
CALLANEN INTERNATIONAL, Norwalk, CT
10/07-
6/09
Support, International Logistics
COOPER SURGICAL, Trumbull, CT
6/09-10/07
Support, International Sales Division
. Processed purchase orders for international customers.
. Prepared shipping documents for overseas shipments.
. Addressed queries from customers concerning products manufactured and
sold by the company as well as any concerns with regards to the
shipment of orders.
HEALTH NET, Shelton, CT
4/07 - 6/07
Support, Financial Department
. Applied and processed checks for outstanding claims.
. Maintained a daily inventory of amount of checks and letters that
arrived to the recovery team within the finance department.
SIKORSKY AIRCRAFT, Stratford, CT
10/05 - 4/07
Customer Support, Worldwide Customer Service (WCS)
. Tracked and expedited orders using Systems, Applications and Products
in Data Processing (SAP) system for the Defense Logistics Agency (DLA)
account.
. Used SAP I update/correct ship-to addresses for both overseas and
continental US orders as well as request proper shipping instructions
from Defense Contract Management Agency (DCMA) for overseas locations.
. Added proper ship-to codes to Sikorsky's SAP system so that orders can
be expedited.
. Analyzed order history and other data to determine causes for any
obstacles to the prompt shipment of ordered parts as well as to
establish what ordered parts have inventory and thereby initiate
shipment process.
. Developed a procedural manual of SOPs (Standard Operating Procedures)
for various order entry processes involving the customer service
department.
U.S. POSTAL SERVICE, New York, NY
5/04 - 8/04
Intern, Law Department
. Performed detailed case law research and summaries for legal review.
. Drafted motions, briefs, and litigation reports.
CONCENTRA PREFERRED SYSTEMS, Trumbull, CT
1/02 - 8/02
Customer Service Support
. Functioned as a primary point of contact for insurance carriers (i.e.
Oxford Health Plans).
. Reviewed complex medical claims and negotiated with providers to
reduce overall cost to Oxford.
. Effectively utilized relationship management skills building working
partnerships with insurance carriers and healthcare providers.
. Performed data entry and retrieval of client information/profiles.
METLIFE, Westport, CT
6/00 - 12/01
Administrative Support
. Reviewed customer policy changes for detail and accuracy.
. Maintained and updated database and statistical reports on sales
commissions and customer billing.
. Tracked and monitored billing on premiums to ensure timelines and
positive cash flow.
EDUCATION
TUFTS UNIVERSITY, Medford, MA
05/00
Bachelor of Arts Degree in History
ADDITIONAL SKILLS
Microsoft Windows; Microsoft Word/Excel; Lexis Nexis; SAP Order Entry;
Oracle; Fluent in Spanish
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